Collector-Experienced

Opportunity Overview Collector, Experienced Contract 1 Year Coral Gables, FL 100% Onsite We offer no per diem or relocation assistance, so we will ask you to live within a drivable distance of Coral Gables, FL. Your Day-to-Day Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages. Perform daily collection activities including phone calls, emails, texts, and formal letters. Maintain a structured follow-up system to ensure customer commitments are met. Collaborate with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes. Prepare weekly forecasts and progress reports by aging bucket. Analyze aging accounts receivable (AR) and monitor for non-payment trends. Offer and manage payment plans, process payments, and evaluate eligibility for extensions. Conduct skip tracing and assign field cases for accounts lacking contact information. Investigate and resolve collection-related disputes promptly. Prepare and submit cases for litigation to the legal team. Coordinate with third-party collection agencies and manage feedback loops. Negotiate settlements, gather project updates, and collect missing documentation to resolve outstanding balances. Who You Are Experience: Minimum 3 years in a collections role managing aging and default accounts. Education: High school diploma required; college degree. Software Proficiency: Zuora (billing and subscription management) Salesforce (CRM and case tracking) CIS (Customer Information System) Microsoft 365 Suite (Excel (can maintain complex spreadsheets), Outlook, Teams) Benefits We estimate the base salary range for this position, which is dependent upon review of qualifications, to be $25/hour to $28/hour. Comprehensive Health and Income Protection Benefits 401(k) Savings Plan Paid Vacations for Qualifying Positions Equal Opportunity Employer Equal Opportunity Employer including Veterans and Individuals with Disabilities #J-18808-Ljbffr Westinghouse Electric Company