Incident Manager

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you have a passion for leading engineering teams and driving product innovation? As Senior Manager, Engineering at Spectrum, you'll guide talented professionals, champion product integrity, and coordinate cross-functional efforts to elevate customer satisfaction and business results. Your expertise in engineering, operations and leadership will directly contribute to the advancement and reliability of Spectrum's products and services, shaping the future of technology for our customers. How You'll Make an Impact * Lead and mentor engineering staff to design, implement, maintain, enhance and troubleshoot product delivery platforms * Direct engineering support across system locations for both established and emerging technologies while ensuring adherence to operating standards * Collaborate with Construction, Dispatch, Warehouse, Technical Operations and Care operations to optimize customer experience * Advise managers on technical operations and strategic planning for network rebuilds, operations, and new product development and deployment * Ensure compliance with Spectrum engineering standards, policies and procedures and maintain relations with local utilities, vendors, contractors and government agencies * Oversee capital budget processes to ensure projects are cost-effective, on schedule and within budget * Provide quality assurance guidance to engineering staff in accordance with technical quality assurance standards and FCC regulations * Develop an effective front-line leadership team and support their growth to drive high performance Working Conditions * Office environment * Exposure to moderate noise levels * Moderate travel required What You'll Bring to Spectrum Required Qualifications Education * Bachelor's degree in Engineering or related field or equivalent experience * Industry and vendor-specific certifications and training (NCTI SCTE BCT/E) Experience * 3+ years of project management work experience * 3+ years of related leadership experience * 7+ years of engineering HFC and networking experience Skills * Ability to read write and communicate effectively in English * Ability to make decisions and solve problems under pressure * Ability to prioritize and organize work efficiently * Ability to coach and counsel staff as needed * Ability to supervise and motivate teams * Proficiency with personal computer and software applications such as word processing and spreadsheets * Knowledge of Spectrum products and services * Knowledge of electronic theory Federal Communications Commission regulations and fiber optic theory * Effective leadership skills with a results-oriented approach Preferred Qualifications Skills * Strong understanding of 5G architecture including Core and RAN components * Knowledge of automation and scripting (Python, Ansible, etc.) * Experience with network monitoring, troubleshooting, and performance analysis tools * Familiarity with ticketing systems and operational workflow #LI-CEB EGN615 2026-81135 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits ( package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. This job posting will remain open until 2026-09-04 04:00 AM (UTC) and will be extended if necessary. The base pay for this position generally is between $110,800.00 and $196,400.00 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. ( Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum. (