Manager

Front of House Manager Location: Emma's inside The Club at Prairie Falls Reports To: General Manager / Owner Employment Type: Full-Time Position Summary We are seeking an experienced and service-driven Front of House (FOH) Manager to lead our guest-facing operations. The FOH Manager is responsible for ensuring exceptional guest experiences, managing front-of-house staff, maintaining service standards, and driving overall operational excellence. This role requires strong leadership, attention to detail, and a passion for hospitality. Key Responsibilities Guest Experience Ensure every guest receives prompt, professional, and friendly service Resolve guest concerns efficiently and diplomatically Maintain a welcoming atmosphere and uphold brand standards Monitor dining room flow and table management to optimize service Team Leadership & Development Recruit, train, and supervise hosts, servers, bartenders, and support staff Create staff schedules and manage labor costs effectively Conduct pre-shift meetings to communicate goals, specials, and service focus Provide ongoing coaching, performance feedback, and development opportunities Foster a positive, team-oriented work culture Work alongside and in collaboration with other department managers & staff on private banquet events, Prairie Falls events, etc. Operations Management Oversee daily front-of-house operations to ensure smooth service Maintain cleanliness, organization, and compliance with health and safety regulations Coordinate with the kitchen to ensure timely and accurate food service Manage reservations, waitlists, and private dining events Monitor inventory of FOH supplies (menus, bar supplies, uniforms, etc.) Financial & Administrative Support budget management and cost control initiatives Review daily sales reports and monitor key performance metrics Assist with time cards, cash handling, and end-of-day reconciliation Implement strategies to increase revenue and guest satisfaction Place bar orders with local beverage reps and maintain accurate ordering and receipt records for accounting. Qualifications 2+ years of restaurant management experience preferred Strong leadership and interpersonal skills Excellent communication and problem-solving abilities Knowledge of POS systems and restaurant management software Ability to work evenings, weekends, and holidays as needed Food safety certification (or ability to obtain) Key Competencies Customer-focused mindset Strong organizational and multitasking skills High level of professionalism and integrity Ability to perform in a fast-paced environment Conflict resolution skills Excellent communication skills #J-18808-Ljbffr Emma S AB