Field Service Engineer 2

Field Service Engineer II

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

The Field Service Engineer II fixes, maintains, tests, and calibrates complex diagnostic imaging equipment to ensure safe operation. Maximizes patient safety by ensuring proper use and performance of patient care equipment.

Essential Functions of the Role:

• Performs scheduled preventive maintenance (PM) following hospital policies, procedures, and industry standards. Uses specialized test equipment, tools, and simulation devices.
• Maintains, services, troubleshoots, and calibrates complex diagnostic imaging systems. Uses manufacturer service manuals, schematic diagrams, and vendor expertise. Identifies the best fix based on clinical need and cost.
• Document all service events, performance tests, and corrective maintenance according to department policy. Use computerized maintenance management software and other standard office software.
• Accountable for ordering repair parts, timely return of applicable repair parts, and timely submission of applicable order-related documentation.
• Helps with assigned projects, related to the installation, relocation, and disposal of medical imaging equipment/systems.
• Communicates effectively with customers using various tools. Establishes rapport with staff and keeps clinical staff and management informed of repair status.
• Communicates and works in conjunction with imaging equipment service providers to facilitate efficient equipment installs and fixes.
• Recommends improvements to PM schedule frequency, testing procedures, or documentation forms. Participates in or helps develop departmental and hospital-based continuous quality improvement initiatives.

Key Success Factors:

• Able to fix, maintain, test, and calibrate basic diagnostic imaging equipment/systems to ensure safe and proper operation
• Able to travel to other Baylor Scott & White facilities regularly to assist with scheduled and unscheduled service activities.
• Able to communicate with and interact with customers, providers and team members.
• Able to effectively self-manage time and assigned projects.
• Must have the physical ability to raise and move material weighing up to 40 pounds.
• Exceptional knowledge of computer systems and networking.

We believe that all people should feel welcomed, valued and supported.

Qualifications:

• EDUCATION - Associate's or 2 years of work experience above the minimum qualification
• EXPERIENCE - 4 Years of Experience
• CERTIFICATION/LICENSE/REGISTRATION - Drivers License (TXDL): If moving from out of state must obtain valid TX DL within 90 days of hire.