FIFA Event Experience Associate

Position Summary The AMBSE Event Experience Associate will support the delivery of a world‑class fan experience during FIFA World Cup matches at Mercedes‑Benz Stadium. This role is responsible for maintaining a welcoming, safe, and efficient environment across all phases of the fan journey while monitoring operations, identifying opportunities for improvement, and supporting real‑time adjustments. Associates will serve as visible ambassadors of the stadium experience, ensuring every interaction reflects a high standard of hospitality and professionalism. Key Responsibilities Deliver a world‑class fan experience through proactive, friendly, and knowledgeable engagement at all guest touchpoints. Maintain a strong hospitality presence while supporting fan navigation, wayfinding, and overall comfort within the venue. Monitor fan flow and stadium conditions across key phases of the event (pre‑event, ingress, interior circulation, and egress). Identify and escalateg operational issues that may impact guest experience, safety, or efficiency. Support pre‑event readiness by ensuring fan‑facing areas are clean, organized, and prepared for arrival. Reinforce clear communication and guidance for guests in high‑volume areas. Interact professionally with guests, internal teams, and partners at all levels of the organization. Observe and document trends, recurring issues, and opportunities for continuous improvement. Qualifications Endorsement from partnering university contacts. Must be a college sophomore, junior, senior, or graduate student. Strong communication and interpersonal skills with a focus on hospitality. Ability to deliver exceptional guest service in a fast‑paced, high‑volume environment. Professional demeanor when engaging with guests, leadership, and cross‑functional teams. Strong attention to detail and situational awareness. Ability to remain composed, proactive, and solutions‑oriented under pressure. Team‑oriented with flexibility to support multiple operational areas as needed. Schedule & Work Environment Event‑based role, including nights, weekends, and holidays. Requires standing, walking, and working in a large, high‑capacity stadium environment. May include both interior and exterior assignments even in inclement weather conditions. Position Impact AMBSE Event Experience Associates play a critical role in delivering a seamless and high‑quality experience throughout the FIFA World Cup. By combining hospitality, operational awareness, and proactive support, this role ensures every fan interaction reflects the standards of Mercedes‑Benz Stadium and the global expectations of FIFA. #J-18808-Ljbffr