Fleet Service Advisor

Job Description

Job Description

Peoria Ford is looking for a strong Fleet Commercial Service Advisor to manage and grow our commercial service business. This position is responsible for building relationships with fleet customers, managing their vehicles through the repair process, and keeping their business moving. Competitive pay, excellent benefits, and outstanding career opportunities. Apply today and join the Peoria Ford team.

Benefits

Responsibilities

• Manage a portfolio of fleet and commercial customers.
• Serve as the primary point of contact from vehicle drop-off through delivery.
• Write accurate repair orders and identify additional service opportunities.
• Communicate clearly with fleet managers, business owners, and drivers.
• Provide timely updates on vehicle status, repairs, parts, and completion times.
• Coordinate with technicians, parts, dispatch, and management to keep repairs moving.
• Monitor promised times and make sure customers know when their vehicles will be ready.
• Build long-term relationships that generate repeat fleet business.
• Identify maintenance and repair needs before they become larger problems.
• Handle customer concerns professionally and resolve issues quickly.
• Follow up on declined repairs and future maintenance needs.
• Maintain accurate documentation and customer information.
• Meet performance, customer satisfaction, and gross profit objectives.

Qualifications

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality 
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.