Client Success Manager

Overview nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions allow surgical organizations to streamline their revenue cycle processes, reduce administrative burden, and improve financial outcomes. Join more than 1,100 surgical organizations that trust nimble solutions and its advisors to bring deep insights and actionable intelligence to maximize their revenue cycle. The Client Success Manager is responsible for the overall management, servicing, and profitability of assigned client accounts and for meeting established objectives for their portfolio of clients. The Client Service Manager is responsible for organizing, managing, coordinating, and communicating activities of the account to invested parties. This role functions as an account executive and as the primary liaison between their assigned clients and nimble Solutions, and is responsible for coaching and developing team members in delivering quality client service. What you’ll be doing Serve as the primary point of contact for assigned clients and promptly respond to all client inquiries Engage in regular client interaction via e-mail, conference calls, and in-person visits to ensure customer satisfaction Interface with assigned client service staff to ensure the appropriate preparation, analysis, and presentation of all client deliverables, ensuring their accuracy and overall quality Proactively identify potential problems with client performance before they occur and develop and implement a plan to eliminate future occurrences Ensure that all appropriate resources are available and utilized effectively to maximize account performance Monitor, evaluate, and report on billing effectiveness/cash flow, and make recommendations to increase productivity and profitability Remain current on payment trends and coding, and payer requirement changes. Act upon variances to explain, correct, or enact desired process improvements Generate client standard and ad hoc reports to clients, including commentary on the value nimble provides the client Requirements Solid background in all aspects of physician revenue cycle management. This should include at least two years in accounts receivable, coding, or payer contracting. ASC billing experience preferred Proficient knowledge of third-party billing and claims processing procedures. This should include a solid understanding of the current regulatory environment Experience using Practice Management and EMR systems as it relates to production and client reporting Strong analytical and critical thinking skills Strong communication skills, verbal and written Ability to work with a high degree of independence; must be proactive Proven client relationship skills; must be able to work effectively with physicians and senior management Key Competencies Drives Results. Consistently achieves results, fosters a sense of urgency, takes action on challenges, and leads others to meet goals and deadlines. Communicates Effectively. Delivers multi-mode communications that convey understanding of different audiences; encourages open expression of diverse ideas. Quality Decision-making. Makes sound decisions with appropriate risk/reward analysis and speaks up to drive appropriate decisions. Customer Focus. Gains insight into customer needs and delivers solutions that meet expectations. #J-18808-Ljbffr nimble solutions