Customer Care and Recovery Associate

Do you excel at building rapport over the phone and turning challenging conversations into positive outcomes? At Spectrum, you'll connect with customers to resolve overdue accounts, using your communication and problem-solving skills to help minimize bad debt. Your work will directly support Spectrum's commitment to providing exceptional service and financial stability.

How You'll Make an Impact

• Contact customers by phone to resolve and collect on accounts overdue between 42 and 49 days
• Research account details and investigate debt situations to ensure accurate resolution
• Maintain up-to-date knowledge of federal, state and local regulations along with internal policies
• Respond to incoming customer inquiries regarding unpaid debt and offer clear information
• Demonstrate professionalism and friendliness during every customer interaction
• Take decisive action based on transaction characteristics to facilitate effective debt collection
• Solid understanding of basic accounting, bookkeeping, mathematics and general office procedures
• Detail oriented with strong verbal, written and interpersonal communication abilities
• Capable of exercising sound judgment in billing disputes
• Skilled in negotiation and influencing outcomes
• Able to resolve difficult and escalated issues effectively
• Strong problem-solving skills for variable situations
• Ability to work independently with minimal supervision
• Capable of interpreting instructions in written, oral, diagram or schedule form
• Consistent and punctual attendance
• Support additional business needs as assigned to help achieve team goals

What You'll Bring to Spectrum

Required Qualifications

Education

• High School diploma or General Education Degree (GED)

Preferred Qualifications

Experience

• 0-2 years of related work experience or training in collections, accounting or customer service

Skills

• Skilled in using telephone systems
• Bi-lingual abilities preferred but not required
• Proficient with Microsoft Excel and Office