Billing Specialist

Billing Specialist

AlignOps is a rapidly growing technology provider that serves the construction industry. We are made up of individuals who share a common commitment to innovation, creativity, integrity, and delivery beyond our customers' expectations.

AlignOps delivers operational tools to scale and grow the construction business. With powerful solutions configurable to meet our customers' unique needs, Align Technologies powers construction operations to increase productivity, improve safety, and deliver more profitable projects. As a technology partner, we transform operational data into a strategic asset that provides the visibility and control to make informed decisions that yield tangible results.

We seek talented individuals who thrive in a dynamic, challenging, and rewarding work environment and emulate humility, drive, transparency, and customer service in everything they do.

Job Description

The Billing Specialist reports to the Corporate Controller and is responsible for all aspects of the billing process including generating invoices, tracking payments, and resolving billing discrepancies. This role works closely with sales, customer success, and finance teams to handle subscription and usage-based billing, while delivering a seamless customer billing experience and ensuring that all billing processes are completed efficiently and in compliance with company policies.

Responsibilities

• Generate, process, and manage invoices for subscription-based services, including renewals and usage-based billing (Maxio, Stripe, Sage Intacct)
• Process upgrades, downgrades, renewals and cancellations
• Reconcile billing data with CRM (Salesforce, Domo) and subscription management systems
• Maintain and update customer billing accounts, pricing plans, and contact information
• Monitor accounts receivable and follow up on overdue invoices and payment status with customers
• Resolve customer billing inquiries, disputes, and discrepancies
• Assist in implementing and improving billing systems and automation
• Participate in weekly Billing Team meetings to discuss deadlines, billing-related topics, billing questions, etc.
• Participate in monthly financial close by working with team to complete billing and AR-related tasks timely, as assigned
• Other duties as assigned.

Qualifications

• 2+ years of billing or accounts receivable experience (SaaS preferred)
• Familiarity with subscription billing models and recurring revenue concepts preferred
• Experience with ERP/Billing/CRM systems preferred (e.g., Sage Intacct, Maxio, Stripe, Saleforce)
• Proficiency in Microsoft Excel (pivot tables, lookups)
• Strong attention to detail and data accuracy
• Excellent communication and problem-solving skills
• Ability to handle sensitive customer data with confidentiality and care

This is a full-time remote position located in the US. Employees hired within a designated radius of the office are expected to work on-site according to a schedule set by management based on the requirements of their role.

Benefits & Compensation

• The US base salary range for this full-time position is $45,000-$60,000. Our salary ranges are determined by role, level, and location.
• The AlignOps benefit program includes health, dental, and vision coverage. In addition, the company offers disability, life insurance, PTO, and a 401(k) plan.