Senior System Administrator
Saviance
Job Title: Senior System Administrator (US-Based) Location: United States (Remote) Experience: 8-12+ Years Job Summary We are seeking a Senior System Administrator to lead L2/L3 support for business-critical applications, enterprise SaaS platforms, and AWS environments. This role requires strong expertise in Identity & Access Management, ITSM operations, SaaS administration, and cloud support. You will serve as a senior escalation point, ensuring system stability, security, compliance, and operational excellence across production environments while collaborating with Engineering, DevOps, and Security teams. Key Responsibilities
- Own L2/L3 support for production and non-production applications
- Act as escalation point for complex access, performance, and integration issues
- Perform root cause analysis (RCA) and drive permanent fixes
- Administer enterprise SaaS platforms including Okta, Google Workspace, Microsoft 365,
- Manage incidents, SLAs, monitoring, and documentation within ITSM tools
- Support AWS environments (EC2, IAM, security groups, storage) and Docker-based
- Drive automation for onboarding/offboarding and access workflows
- Support security audits and compliance initiatives (SOC 2, HIPAA, GDPR)
- 8-12+ years of experience in Systems Administration or Senior IT Support
- Strong hands-on experience with Okta, SolarWinds, ServiceNow, Google Workspace,
- Experience supporting production SaaS and cloud environments
- Strong troubleshooting, incident management, and RCA skills
- Knowledge of Windows/Linux administration and networking fundamentals
- Excellent communication skills and ability to work cross-functionally Saviance
Vacancy posted 4 days ago
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