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Transportation Logistics Customer Service Associate [Springdale, AR] - TLCSA 0916 KP#01

Compu-Vision - South

Job Description

Job Description

Transportation Logistics Customer Service Associate

Location: Springdale, AR
Contract Duration: 3+ Months
Worksite: 100% Onsite
Regular Schedule: Monday–Friday, 8:00 AM–5:00 PM
Training Schedule: Monday–Friday, 7:30 AM–4:30 PM for the first 3+ weeks

Position Overview

We are seeking a Transportation Logistics Customer Service Associate with 1–3+ years of experience in transportation, logistics, dispatch, freight, or related operations.

The ideal candidate will support day-to-day transportation activities by coordinating with carriers, drivers, customers, sales teams, and internal supply chain partners to help ensure shipments and deliveries are completed efficiently and on schedule.

Key Responsibilities
  • Coordinate dispatch, shipments, pickups, deliveries, and carrier activities .
  • Communicate effectively with drivers, carriers, customers, and internal teams .
  • Monitor and track shipments throughout the transportation process.
  • Resolve delivery delays, scheduling issues, and other transportation-related problems.
  • Manage a high volume of emails and respond to inquiries in a timely and professional manner.
  • Use Transportation Management Systems (TMS), dispatch platforms, and scheduling systems to support daily operations.
  • Maintain accurate shipment and transportation records.
  • Build and maintain positive relationships with customers and carriers.
  • Coordinate with sales and supply chain teams to address transportation needs.
  • Assist with identifying solutions to operational issues and maintaining smooth delivery operations.
Required Qualifications
  • 1–3+ years of experience in transportation, logistics, dispatch, freight, or related operations.
  • Strong verbal and written communication skills.
  • Excellent multitasking and organizational abilities.
  • Strong negotiation, problem-solving, and customer-service skills.
  • Proficiency with Microsoft Office, Outlook, and Excel .
  • Ability to work effectively in a fast-paced, high-volume environment.
  • Bachelor's degree in a related field or equivalent transportation/logistics experience.
Preferred Qualifications
  • Experience with Transportation Management Systems (TMS) .
  • Experience with dispatch or load-tracking systems.
  • Experience coordinating with carriers and drivers.
  • Knowledge of freight and transportation operations.
  • Previous experience in logistics customer service or transportation coordination.

Vacancy posted 28 days ago
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