Security - Security Officer

Security Officer

The Security Officer is responsible for properly executing security duties on assigned shift to adequately protect the life and property of guests, Team Members and the company's property. Team Member will work under immediate supervision. This position relies on limited experience, instructions, pre-established guidelines and very good judgment to perform the functions of the job. The Security Officer will perform job duties under strict policies and regulations.

Primary Duties, Responsibilities, and Tasks:

• All team members are obligated to support and uphold the Valley View Casino's Standards of Excellence as outlined in the Team Member Guide to Success.
• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
• Utilizes computer to generate necessary written reports regarding security-related incidents involving guests, Team Members and/or the facility or property.
• Escorts and observes guests and Team Members to ensure their safety and protection. Identifies potential safety hazards and report them to management for proper resolution.
• Becomes familiar with hazardous materials used on property and all applicable laws, rules and regulations regarding hazardous materials.
• Acts as a Dispatcher during emergency situations and coordinates solutions during this time. Informs outside agencies of any unusual or suspicious situations on property.
• Operates company vehicles as directed to do so.
• Ensures safe transportation of company moneys and gaming tokens; assists in the opening and closing of the gaming tables.
• Maintains a series of keys, accessing locked areas as necessary.
• Accepts identification from all persons who appear to be under the legal age to ensure compliance with state and federal gaming regulations.
• Facilitates the flow of information by attending regularly scheduled departmental meetings.
• Maintains a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible.
• Other duties as assigned by management.
• Responsible for conducting all responsibilities in a professional and ethical manner
• Responsible for maintaining a consistent, regular attendance record.
• Adheres to performance standards, company policies and procedures, as they relate to the department.

Required Qualifications:

• High school diploma or GED equivalent.
• Possession of valid California Driver License and a good driving record. Must be insurable by Valley View Casino & Hotel's insurance policy.
• Ability to acquire guard card within 90 days of hire date and maintain the required proprietary guard card.
• Demonstrated proficiency in Microsoft Word and computer skills.
• Ability to understand oral and verbal communication while using Valley View Casino & Hotel's communication tools which include but are not limited to radios, cell phones, and/or email.
• Ability to speak and understand the English language.
• Ability to write routine reports and correspondence.
• Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures.
• Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks.
• Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Must use good judgment when providing information to our guests and maintain positive guest relations at all times.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must be able to successfully pass applicable auditions or skill testing and a drug screening test.

Preferred Qualifications:

• Previous experience in law enforcement or gaming security.

Physical Requirements of the Position:

• Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions.
• While performing the duties of this job, the Team Member is regularly required to talk and hear.
• The Team Member is occasionally required to sit and use hands to manipulate, handle, or feel.
• The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
• The Team Member must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

Working Conditions:

• The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts.
• While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts and fumes or airborne particles.
• The Team Member is occasionally subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes.
• The Team Member is regularly subject to outside environmental conditions and to wet and/or humid conditions.
• The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud.

Other Information:

• Native American hiring preference applies.
• This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions.
• You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
• Management has the right to revise this job description at any time.
• The job description is not a contract for employment.