Outreach Coordinator - Harrisburg PA

Job Description

Job Description

BVA Bears IT Solutions is seeking  Outreach Coordinator  for Harrisburg, PA area.  This position is full-time and the average workday is 8 hours and the window in which those 8 hours may be scheduled is between 6:00am hours and 6:00pm hours eastern time, Monday through Friday except for Government Holidays with the core hours (9am to 3pm) being covered.  

As a Outreach Coordinator, you're responsible for supporting the Pennsylvania New Hire Reporting Program by planning and executing employer outreach initiatives to improve compliance and promote electronic reporting. This role develops educational materials, coordinates communication campaigns, and collaborates with internal teams to ensure employers understand and meet their reporting obligations. The Outreach Coordinator contributes to SLA compliance, reporting accuracy, and stakeholder engagement.

Key Responsibilities : 

• Outreach Planning & Execution

- Develop and implement outreach strategies to increase employer compliance with new hire reporting requirements.
- Coordinate communication campaigns including email, mailers, webinars, and live events.
- Create and distribute educational materials such as FAQs, guides, and training presentations.  

• Stakeholder Engagement

- Collaborate with Commonwealth staff and internal teams to align outreach efforts with program goals.
- Represent the program at employer forums, industry events, and Commonwealth-sponsored sessions.
- Respond to outreach-related inquiries and provide follow-up support to employers. 

• Electronic Reporting Promotion

- Promote use of electronic reporting methods including CWDS and FTP submissions.
- Identify barriers to electronic reporting and propose solutions to improve adoption.
- Track employer feedback and adjust outreach strategies accordingly. 

• Reporting & SLA Compliance

- Support SLA tracking by documenting outreach activities and response rates.
- Assist Reporting Analysts in compiling Outreach Activity Reports and Monthly SLA summaries.
- Ensure outreach-related inquiries are responded to within SLA timeframes. 

• Security & Compliance

- Ensure outreach materials comply with Commonwealth data privacy and security standards.
- Handle sensitive employer information with confidentiality.
- Participate in regular compliance and security training.

Preferred Qualifications : 

- Minimum 2 years of experience in outreach, communications, or public relations.
- Familiarity with CWDS or similar workforce systems. 
-- Proficiency in Microsoft Office Suite and virtual communication tools.
- Strong writing, presentation, and interpersonal skills.
- Ability to handle confidential data securely.

U.S. Citizenship Requirement:
This position is restricted to U.S. citizens only in accordance with federal contract requirements. Applicants must provide proof of U.S. citizenship (such as a U.S. passport, birth certificate, or Certificate of Naturalization) prior to employment. Non-citizens, including lawful permanent residents (Green Card holders), are not eligible for this role.

Equal Employment Opportunity : 

BVA Bears IT Solutions is committed to providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetic information, military/veteran status, or any other characteristic protected by law. 

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