Field Application Scientist

Boston, MA (Remote)Commercial – Commercial /Full-Time /RemoteAt ONI, we are driven by a profound mission: to propel scientific discovery and combat diseases by granting everyone the ability to visualize, comprehend, and share the intricate microscopic details of life. Our revolutionary Nanoimager stands at the forefront of advancing cellular studies on a molecular level, making substantial contributions to the evolution of scientific knowledge.We dedicate ourselves to broadening the realms of human potential, and we are actively seeking an enthusiastic and devoted Field Application Scientist to join our pioneering team. We believe in the power of relentless curiosity and the pursuit of excellence, and we invite you to join us in shaping the future of scientific exploration and healthcare breakthroughs.As a Field Application Scientist at ONI you will Provide pre-, peri-, and post-sales technical support to customers through live demonstrations, troubleshooting inbound customer questions/issues, proactive engagement with customers, and collecting feedback for product development, supporting operations communications, aligning shipments, diagnosing technical issues, and doing basic preventative maintenance on instrumentation.Your Role: Demonstrate the value of ONI’s technology suite to potential customers through in-person demonstrations at customer sites across multiple application spacesDeliver high-quality customer experience by maintaining cutting-edge imaging method expertise, operating as a peer to customersCreate product awareness by engaging with the scientific community, answering technical questions, delivering presentations and demonstrations to showcase ONI’s products at conferences, webinars, seminars, and other industry eventsWork closely with the Sales team to understand the status and details of each opportunity in the sales funnel, and providing scientific insights during pitches and meetings with potential customersDesign and conduct experiments at customer’s sites or in ONI’s laboratory, to highlight how ONI’s technology suite can solve specific challenges and meet their needsAssist customers in the setup and operation of products by conducting demonstrations and training sessions, both remotely and on-site, to ensure customers can effectively utilize ONI’s productsProvide ongoing hands-on support and guidance to customers, serving as a primary point of contact for technical inquiries, support requests, troubleshooting, and issue resolutionFacilitate the packing & shipping of components, instruments and products to customer base and internal users using couriersWork with global logistics team to coordinate shipments and liaise with external and internal customers on a daily basisMaintain accurate records of customer interactions, demonstration outcomes, technical issues, and resolutions in SalesforceGenerate regular reports on customer feedback, product performance, and customer success metrics for Product and Marketing teams to assess and improve customer satisfactionEssential SkillsCharacterized and performed data analysis of biological samples using relevant fluorescence microscopy techniques Designed protocols for preparation of samples in fluorescence in situ hybridization (FISH), immunohistochemistry or fluorescence microscopy. Conducted physical demonstrations and presentations of innovative Life Science technologies to technical audiencesBalanced and prioritize multiple projects in parallel and at different phasesWorked as part of a multidisciplinary scientific teamSample preparation for fluorescence microscopy, fluorescence in situ hybridization (FISH) or immunohistochemistryData analysis of microscopy data Identifying appropriate use cases for each type of microscopy experimentsCommercial acumen and understanding of capital equipment sales process in life science industry Verbal and written scientific communicationPresentation skills PhD in life sciences Desired SkillsBuilt data science algorithms for image analysisUsed super resolution microscopy for biological researchCRM systems, ideally SalesforceSample preparation for super-resolution microscopy At least 2 years in a commercial FAS role with at least 2 year in laboratory and related disciplines preferred.At ONI, we understand that a fulfilling career involves more than just challenging work - it's about enjoying a well-rounded experience. When you become a part of our team, you not only contribute to groundbreaking research but also enjoy a range of benefits designed to enhance your life both inside and outside the workplace. As an equal opportunity employer, we prioritize fairness and respect, ensuring every team member thrives regardless of their background. But that's not all - our perks include:Competitive Compensation We recognize and reward your talent. Enjoy a competitive salary that reflects your expertise and contributions, ensuring your hard work is recognized.Flex PTO plus 11 federal holidays and 4 dedicated wellbeing days.401K via ADPLife InsuranceMedicalDental VisionPerks at Work: Enjoy exclusive discounts and deals through our perks at work program, adding value to your everyday life.If you are driven by innovation, eager to make a significant impact in the realm of scientific and medical research, and possess the skills and passion we are looking for, we invite you to apply and be a part of our mission to improve our understanding of the details of life. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.