Crew Member

Crew Members are responsible for delivering a great guest experience. This entry level team member position at Cafua Management Company prepares products according to Dunkin’ Brands operational and quality standards and serves them with enthusiasm in a clean, fast paced environment. Crew Members work as part of a team to ensure we are meeting our Guests’ needs, giving them a reason to come back again and again. Responsibilities Include (but not limited to) the following Team Environment Work well with others respectfully, and can interact in a positive efficient manner Respond positively to coaching and feedback Be able to communicate with team members, as well as with supervisors within the organization Be able to learn and execute multiple tasks Operational Excellence Provide great guest service Resolve guest issues on the spot, be polite and respectful Follow brand standards, recipes and systems Follow safety, food safety and sanitation guidelines; comply with all applicable laws Maintain a clean and neat work environment Weekends and holidays required Profitability Execute restaurant standards, Cafua Management Company standards and marketing initiatives Handle POS transactions and payments with accuracy Prepare and deliver all products according to brand standards using job aids when necessary Skills/Qualifications Fluent in English Basic computer skills Capable of counting money and making change Able to operate restaurant equipment (18 years or older) Must be able to lift a minimum of 50 lbs. Guest Focus Understand guest expectations, needs and requirements, and exceed them Develop and maintain guest relationships Display a sense of urgency with guests Seek ways to improve guest satisfaction; ask questions and commit to follow-through Resolve guest concerns by following L.A.S.T – Listen Apologize Solve Thank Passion for Results Set and maintain high standards for self and others, act as a role model Consistently meet or exceed goals Contribute to the overall team performance; understand how your role relates to others Problem Solving and Decision Making Identify and resolve issues and problems Use information at hand to make decisions and solve problems; include others when necessary Interpersonal Relationships & Influence Develop and maintain relationships with the team Operate with a high level of integrity; demonstrate honesty, treat others with respect, and keep commitments Guest First Culture Embracing a guest first culture is not a strategy; it is the way we should execute our business. Start by taking personal responsibility to provide the best guest service in the industry. Together, we can accomplish this by delivering what our guests want: quality products; fast, friendly service; and a clean restaurant. Quality products are prepared using the proper systems and recipes the way the guest ordered it. Friendly service starts with a warm greeting, a smile, and a thank you goes a long way. A clean restaurant provides the guest with the atmosphere they want. Let us make their day ... every guest, every day. #J-18808-Ljbffr Dunkin' Donuts