Front Office Manager

Sanctuary Rainforest Resort & Spa is an upcoming 72-key, all-inclusive, alcohol-free, adults-only (minimum age 14) luxury wellness destination nestled within the pristine rainforest of Dominica , Caribbean. Built around an Ayurvedic and holistic wellness concept, the Resort is seeking an experienced, highly polished and guest-focused Front Office Manager to join our pre-opening leadership team. The successful candidate will lead the Front Office operation — reception, guest relations, concierge, bell/door and transportation — and will translate the Resort's guest journey and wellness-programme sequencing, as designed by the General Manager and the Resort's physicians, into smooth, well-executed daily operations across every guest touchpoint from pre-arrival through departure. Responsibility Lead the pre-opening Front Office operation, including systems, SOPs, staffing, training and operational readiness. Operationalise the Resort's guest journey — as designed by the General Manager together with the Chief Ayurvedic Physician and Spa and Wellness Physician — into concrete Front Office sequences: pre-arrival planning, check-in/check-out scripts, room-readiness timing, and coordination of wellness-programme touchpoints throughout the stay. Develop personalised pre-arrival planning, including guest preferences, special occasions, dietary requirements, wellness objectives, transportation and individual requests. Deliver a seamless, distinctive arrival and departure experience appropriate to a luxury destination wellness resort. Ensure exceptional guest recognition and personalisation throughout the stay. Work closely with Reservations, Housekeeping, Food & Beverage, Spa & Wellness, the Ayurvedic physicians, Concierge and Transportation to deliver a coordinated guest experience. Support guests undertaking extended wellness stays and personalised wellness programmes, ensuring their journey runs smoothly at every Front Office touchpoint. Establish luxury service standards for Reception, Guest Relations, Concierge, Bell/Door and Transportation functions. Develop Front Office SOPs, checklists, service sequences and quality standards. Recruit, train, coach and develop a highly professional and multilingual Front Office team. Establish guest-preference and profile-management systems to support personalised service and repeat visitation. Manage guest feedback, special requests and service recovery with discretion and professionalism. Work closely with the General Manager to continuously enhance the overall guest experience. Maintain the highest standards of privacy, discretion and confidentiality expected by international luxury travellers. Experience and Qualifications Degree or professional qualification in Hospitality Management, Hotel Management or a related discipline preferred. Minimum 5 years of progressive Front Office experience within luxury hotels or resorts, including experience in a managerial or senior leadership capacity. International work experience is compulsory. Candidates must have previous working experience in the Middle East, Maldives, Caribbean, Indian Ocean, Southeast Asia, Europe or another international hospitality destination outside their home country. Previous experience in a luxury hotel or resort environment is essential. Pre-opening experience is highly preferred. Strong understanding of luxury guest expectations, personalisation, anticipatory service and service recovery. Experience in a luxury wellness resort, destination spa, Ayurveda resort, longevity retreat or similar environment would be a significant advantage. Experience managing international guests undertaking long-stay or highly personalised experiences would be valued. Proven experience leading and developing multicultural teams. Strong working knowledge of hotel PMS and related guest-management technology. Highly polished personal presentation with exceptional communication, interpersonal and problem-solving abilities. Excellent command of English is essential. Additional languages are a bonus, particularly French or German, given the Resort's Caribbean location and target source markets — not a requirement. Benefits and Others We are looking for a Front Office leader who is visible, hands-on, culturally aware and detail-oriented — someone who executes a guest experience with precision rather than needing to conceive it from scratch, and who is genuinely passionate about personalised luxury hospitality. An exciting opportunity to become part of the pre-opening leadership team of a distinctive health, longevity and wellness destination in the Caribbean rainforest, with the chance to shape the Front Office culture and service standards from the ground up. Basic salary of US$3,500 net per month, plus benefits (accommodation, duty meals, flights, work permit and visa costs, statutory insurance, service charge unit). Sanctuary Rainforest Eco Resort and Spa, created by Vital Developers Ltd., provides luxury accommodation, wellness, and nature-based tourism set within Dominica's rainforest. The five-star resort development holds official approval from the Government of Dominica as a real estate Citizenship by Investment Programme project. 66 Independence Street (Piper\'s Step) , Roseau, Dominica Corner of King George Street & Old Street , Roseau, Dominica #J-18808-Ljbffr Dom767