Automotive Service Advisor

Automotive Service Advisor

Earn $55,000-$100,000+ Per Year

High Earning Potential | Career Growth

Why Durango Motor Company

Durango Motor Company is growing, and we're looking for a driven, organized Automotive Service Advisor to join our service team.

We believe in creating an environment where our team members are supported, empowered, and valued . Our mission is to be so effective that we are able to help others , and that starts with how we take care of our guests and each other.

The ideal candidate is passionate about the automotive industry, thrives in a fast-paced environment, and is committed to providing exceptional guest experiences. If you are organized, motivated, and enjoy building relationships while helping guests understand their vehicle's needs, we want to hear from you.

What We Offer

Health & Wellness - Medical, dental, vision, supplemental insurance, employer-paid life insurance, employee assistance program, Anytime Fitness discount


Work-Life Balance - Flexible PTO, sick leave, holiday pay, volunteer time off

Financial Perks - 401(k) with company match, Christmas Club savings/matching, annual boot allowance reimbursement, company uniforms

Training & Growth - Paid hands-on training, career development, and clear advancement opportunities

Discounts & Extras - Employee discounts on products/services, supportive team culture built on collaboration & learning

Responsibilities

• Greet guests promptly and professionally
• Obtain accurate guest and vehicle information
• Listen carefully to guest concerns and clearly document vehicle symptoms
• Determine and recommend appropriate maintenance and repairs based on vehicle age, mileage, service history, and manufacturer recommendations
• Prepare complete and accurate estimates for labor and parts
• Establish clear follow-up times with guests
• Monitor the progress of each vehicle throughout the day
• Communicate proactively with guests and provide regular updates throughout the repair process
• Coordinate with technicians and the service team to ensure repairs are completed accurately and efficiently
• Verify that the final invoice accurately reflects the work performed on the repair order
• Review completed work and explain repairs and charges clearly to guests
• Build lasting relationships with guests through honesty, transparency, and genuine care

Requirements

• Previous automotive service writing/advisor experience preferred
• Tekion experience preferred, but not required
• Positive, professional attitude
• Ability to thrive in a high-volume, fast-paced environment
• Strong communication and organizational skills
• Guest-service focused with a commitment to CSI and guest satisfaction
• Ability to effectively prioritize and manage multiple repair orders
• Ability to work collaboratively while taking individual responsibility and accountability
• Valid driver's license with a good driving record
• Willingness to submit to a pre-employment background check
• Frequently sitting, standing, walking, talking, and hearing.
• Occasional balancing, stooping, kneeling, and crouching.
• Ability to lift and move up to 20 pounds.

Durango Motor Company is an EEO/AA/Veterans/Disabled employer

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.