Shift Lead

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Shift Lead Position Profile The role of the Shift Lead is to perform the duties of a Client Services Coordinator or Vet Assistant when not filling in or assisting the Practice Manager or Chief of Staff in guiding the team to maximize productivity and profitability of the hospital. This position works with the Practice Manager and/or Chief of Staff (COS) to ensure effective communication with all clients and internal stakeholders and colleagues. Key Responsibilities Assist and support hospital leadership in developing an efficient, productive team that provides the highest quality care and service to the most pets and clients. Follow Banfield protocols and practices, focus the team to achieve practice priorities while building our culture and brand. Provide day‑to‑day supervision of the team when called upon and ensure quality medical care, exceptional client service, associate engagement and maximum productivity. Create an environment where the team can deliver quality, efficient and effective veterinary care to pets and foster an environment that engages associates. Provide professional, efficient and exceptional client service (lead by example) and include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues. Assist in effectively scheduling associates to meet client needs, proactively plan time off and CE scheduling. Ensure compliance with all practice policies and procedures and adherence to Banfield dress and grooming guidelines. Eligibility & Qualifications Must believe preventive care is the best and only way to achieve a long and healthy life for each pet. Must embrace and thrive on providing exceptional client and pet experiences. Must be available to work weekend and evening shifts. Must be comfortable working in an environment with loud noise and strong smells. Must be 18 years of age or older. Must have a minimum of two years of veterinary hospital experience. Equal Employment Opportunity We are a drug‑free, smoke‑free, equal opportunity employer. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination. Compensation The pay range for this role is $18.50 - $23.64 per hour. The rate will be based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws. Benefits Banfield offers a comprehensive benefits package that includes: 401(k) with company match Paid time off and holidays Optimum Wellness Plans ® for your pets (3 free plans for pets) Medical, vision and dental insurance (eligible based on employment status) Retirement plans (401(k) and Roth) Student debt relief program for full‑time DVMs Top‑tier mental health and wellbeing resources Associate life insurance (company‑paid) and supplemental life insurance Company‑paid short‑ and long‑term disability Flexible Spending Accounts (FSA) and Health Savings Account (HSA) Paid parental leave (birth and adoption) Continuing education allowance (eligible positions) Back‑up child and elder care, family support resources Fertility and family building support Digital exercise therapy program Voluntary protection benefits, legal plan, identity protection, commuter benefits, exclusive discounts Career Development Banfield offers a clear career path for continued growth and learning in an environment that supports professional development. #J-18808-Ljbffr