Agronomist

Experience working with Ag products Bachelor’s Degree preferred Proven Customer Service Skills Excellent time management and problem-solving skills Positive attitude & highly motivated Flexible to adapt as priorities change Job Responsibilities Serve as the front-line contact for questions & support while providing a positive customer experience Manage inbound 800# calls from Field Sales Representatives, Dealers and Customers as well as make outbound calls when needed. Create new orders received via phone, email & Salesforce Execute and monitor transactions to enable correct delivery and receival of product, accurate billing, as well as monitor backorders Check availability and execute allocation requests, including product substitutions and cuts Provide transactional support with account reconciliation Initiate approval requests to overcome various blocks (pricing, credit set up in system) Maximize effectiveness through appropriate system and technology usage while documenting all customer interactions in Customer Relations Management Software (SalesForce.com) Responsible for achieving expertise in operational processes for Crop Protection Stimulate efficiency of order management, support Crop Protection standardization for SAP transactional and support processes Execute transactions associated with complaints and returns, including logging, investigating, and resolving requests in the system #J-18808-Ljbffr