Systems Administrator

Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners. Systems Administrator Renewal by Andersen of Georgia Join Renewal by Andersen, a dynamic and rapidly growing subsidiary of Andersen Corporation—an industry innovator with over 110 years of redefining quality, craftsmanship, and homeowner satisfaction. Since our inception in 1995, we’ve transformed the window and door replacement experience across more than 100 markets in the U.S., becoming a leader in energy-efficient, beautifully crafted solutions. We are seeking a Systems Administrator to join our team in Lawrenceville and provide exceptional technical support to our sales consultants and employees while supporting business-critical systems across multiple locations. Responsibilities · Onboarding & Support: Configure computers, user accounts, Microsoft 365, Google Workspace, mobile devices, and required software for new employees. · Salesforce Expertise: Provide Salesforce support, troubleshoot issues, answer user questions, train users, and assist department leaders with workflow improvements. · Microsoft 365 & Google Administration: Administer user accounts, licensing, permissions, and access management. · Working knowledge of Word, Excel, PowerPoint for presenting information to Leadership. · Help Desk Support: Troubleshoot desktops, laptops, Apple iPads, Android tablets, VoIP phones, printers, and business applications. · Infrastructure Support: Resolve Windows operating system, hardware, software, networking, and Microsoft 365 issues. · AV Management: Maintain conference room AV equipment and support meetings and presentations. · Asset Management: Maintain IT asset inventory, assignments, warranties, replacement schedules, and lifecycle records. · Documentation & Knowledge Sharing: Create SOPs, technical documentation, knowledge base articles, and train end users. · Vendor Management: Coordinate hardware, software, telecom, and service vendors to ensure timely support. · Telecom Management: Support and optimize VoIP and telecommunications systems. · Software Integration: Assist with implementation and integration of business applications across departments. · Process Improvement: Recommend and implement improvements that enhance IT operations and user experience. · Travel: Periodically travel to remote office locations to provide onsite support. Qualifications · 3+ years of experience in a Tier II or higher IT support role within a fast-paced corporate environment. · Strong customer service, communication, organizational, and troubleshooting skills. · Experience supporting Windows 10/11, Microsoft 365, Google Workspace, and desktop hardware. · Experience supporting Apple iPads, Android devices, Chromebooks, and mobile deployments. · Working knowledge of Salesforce user support. · Knowledge of networking fundamentals, VoIP systems, and audio/visual equipment. · Experience maintaining IT asset inventories. · Ability to troubleshoot independently while managing multiple priorities. · Ability to lift up to 30 pounds and travel periodically to remote offices. Preferred Qualifications · Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field. · CompTIA A+, Network+, or similar technical certifications. · Salesforce Administrator Certification. · Experience with Microsoft Intune, Microsoft Entra ID, and endpoint management. Compensation and Benefits · Competitive salary $75,000 - $90,000 based on experience. · Comprehensive medical, dental, vision, life, and pet insurance. · 401(k) plan with company match. · Paid Time Off and paid holidays. · Student Loan Repayment Program. · Growth and development opportunities. · Employee discount program. Schedule · Full-time, Monday-Friday, 8:00am-5:00pm · Onsite at our Lawrenceville Office Pay Range · $75,000—$90,000 USD #J-18808-Ljbffr