Patient Relations Coordinator
UPMC
Patient Relations Coordinator
UPMC is hiring a Patient Relations Coordinator for the North Central Pennsylvania region, supporting campuses in Coudersport, Muncy, Lock Haven, Wellsboro, and Williamsport. As needed travel to these locations is required. This position will report to the UPMC Williamsport campus.
This is a 40-hour per week position, with standard hours of 8:00 a.m. to 4:00 p.m., Monday through Friday.
The Patient Relations Coordinator functions as a liaison between patients, families, and hospital staff to support a positive patient experience. This role is responsible for communicating patient rights and responsibilities, managing the submission and resolution of patient complaints and grievances, and identifying opportunities to improve patient satisfaction.
The coordinator also supports clinical and ancillary services by helping alleviate patient and visitor concerns, addressing special needs, and promoting a compassionate, supportive environment for patients and their families.
Responsibilities:
- Participate on committees related to family-centered care or service excellence.
- Assist volunteer activities associated with the Patient Representative function.
- Carry out requirements of complaint management policy and procedure.
- Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their healthcare experience.
- Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
- Accurately document and report accounts of problems and activities on behalf of patients and families.
Education and Experience:
- Bachelors degree and 1 year of customer service experience; or an Associates degree and 3 years of customer service experience; or HS Diploma and 5 years of customer service experience.
- Ability to command resources, influence peers and multi-task.
- Understand and apply quality improvement principles.
- Excellent written and verbal communication and organizational skills.
- Strong computer skills and ability to work independently.
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMCVacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Patient Relations Coordinator in Williamsport, PA vacancy
$18 - $20 per hour
...Patient Experience Coordinator At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world... ...ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices...SuggestedFull timeFlexible hoursNight shift- ...Emergency Department Patient Services Representative Do you enjoy providing customer... ...accountable for third party reimbursement and coordination of benefits to support a seamless... ...update necessary demographic and insurance related information. Work independently to...SuggestedFull timeWork at officeDay shiftAfternoon shift
UPMC
Williamsport, PA1 day ago $17 - $20 per hour
...centers for those suffering from injuries, accidents and pain related conditions. Who We are Looking for: We are looking for detail... ...medical professionals in the office and will be responsible for patient check-in, confirmation calls, following-up on now shows,...SuggestedFull timeWork at officeCarepath Injury
Williamsport, PA3 days ago$18 - $20 per hour
...Job Description Job Description Patient Care Coordinator | Williamsport, PA Dental Office | Front Office + Patient Relations Pay & Schedule Pay: $18-$20/hour Full-Time About the Role We’re seeking a friendly, detail-oriented Patient Care Coordinator...SuggestedFull timeWork at officeFlexible hours$11 - $14 per hour
Job Description Job Description Benefits: ~401(k) ~ Competitive salary ~ Dental insurance ~ Employee discounts ~ Flexible schedule ~ Health insurance Join Our Compassionate Team at EmmUcare Home Health ! Are you passionate about making a positive...SuggestedHourly payFull timePart timeWork from homeMonday to FridayFlexible hoursDay shiftemmUcare Home Health Corporate
Williamsport, PAmore than 2 months ago- ...but not limited to providing a variety of secretarial duties to physicians and other members of the clinic. Serve as liaison between patient and medical support staff. Expectations of Duties - to include but not limited to: 1. Greet patients and visitors in a prompt,...Full timeWork at office
Family Practice Center
Williamsport, PA3 days ago - NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions...Work at officeImmediate startFlexible hours
- Data Entry Operator | Junior (Remote)Williamsport, Pennsylvania, United States Job Openings Data Entry Operator | Junior (Remote)A Data Entry Clerk, is responsible for inputting data and making changes to existing data figures in digital databases. Their duties include ...Remote job
- Our Key Holders engage with customers, create an exceptional in-store experience and provide leadership and support to store partners. They embody Boot Barn's Mission, Vision and Values in their words and actions while demonstrating selling and service expertise, product...Hourly payPart timeWork at officeLocal areaFlexible hoursShift workNight shift
Boot Barn
Williamsport, PA5 days ago - ...clerical and administrative functions. Key responsibilities include preparing correspondence, greeting and assisting visitors, coordinating travel arrangements, organizing conference calls, and managing complex calendars and scheduling needs. This is a full-time, 4...Full timeMonday to FridayFlexible hours
- ...office or facility environment while still working directly with patients. In this role, you will care for and support clients in... ...report changes in condition Patient education and support Coordination with care team and supervisors Accurate medical and care documentation...Full timePart timeWork at officeMonday to FridayFlexible hoursShift workWeekend workAfternoon shift
$1,500 per month
...reception area neat and clean. Promotes and assists individuals with enrolling in web and mobile tools such as myStrength and the CSG Patient Portal. Optimizes individual and visitor satisfactions, as well as provider time by adhering to appointments in an accurate and...Hourly payWork at officeRelocation packageFlexible hoursCommunity Services Group, Inc.
Williamsport, PA4 days ago- ...meeting preparation. Distribute incoming and outgoing mail and coordinate office communications. Maintain organized filing systems... ...-up. Support onboarding paperwork and other personnel-related administrative tasks as assigned. Communicate with other departments...Full timeWork at officeImmediate start
- ...Impact The Bridge Safety Inspection Team Assistant is responsible for performing bridge safety inspections and other structure related inspections in accordance with NBIS and PennDOT Pub 238. This position will work closely with other team members to ensure inspections...Full timeLocal areaFlexible hours
- ...institutional excellence. Lycoming College is an equal opportunity employer. Core Administrative Assistant Duties Hire, train, coordinate, and oversee work responsibilities of student support staff (if applicable per department) Prepare, process departmental...Full timeInternshipWork at officeNight shift
- Job Description Job Description Benefits: Competitive salary Dental insurance Flexible schedule Paid time off Vision insurance Benefits/Perks Competitive wages Career Growth Opportunities Fun and Energetic Environment Ongoing training ...Flexible hours
Watsontown Supermarket Inc/ Lingles
Montoursville, PA19 days ago - ...capstone experiences. Qualified candidates will have a Ph.D. in Exercise Physiology, Exercise Science, Kinesiology, or a closely related field by the start date. Previous undergraduate teaching experience is strongly preferred. Who We Are Founded in 1812,...Full timeInternship
$13 per hour
Job Description Job Description LocationWilliamsport Lumber Yards Sports Complex, 2 Rose St., Williamsport, PA, 17701, United States Base Pay$13.00 / Hour Job CategoryWilliamsport Lumber Yards IndustryFacility Custodial, Janitorial, Grounds Upkeep Employee...Flexible hoursWeekend workAfternoon shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Patient Relations Coordinator. Be the first to apply!
