Operations Improvement Analyst

About the Company

Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Summit School Services has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. Summit School Services is committed to promoting the protection and safeguarding of all children and passengers. At Summit School Services our goal is to be a diverse workforce that is representative of the communities we serve.

About the Role

Operations Improvement Analyst implements process improvement initiatives and promotes a culture of continuous improvement. Serving as the primary liaison between Customer Service Center operations and corporate teams, this role partners with regional management to assess process compliance, monitor performance metrics, improve system efficiency, and execute performance excellence programs and action plans that strengthen adherence to standard operating procedures and operational effectiveness.

Responsibilities

• Drives operational improvement programs to reduce costs, and improve quality, and service levels.
• Responsible for reviewing current processes and identifying and capturing opportunities to improve operational efficiency; including tracking barriers to performance efficiency, improving data integrity and developing improvement plans.
• Supports field operations through issue resolution and guidance.
• Collaborate with various cross functional teams (IT, Finance, Payroll, HR, Legal) to resolve issues and implement solutions.
• Project management of initiatives within Operational Improvement organization as needed.
• Develop and implement tools to drive operational efficiency and quality improvements.
• Assists in the creation of training material for tools and processes.
• Train location staff and leadership team on tools that drive operational efficiency and quality improvements.
• Changing behaviors through continuous improvement coaching.
• Assist in maintaining the company’s standard operating procedures, and to support their sustainable implementation.
• Partners with operational and corporate leaders to ensure successful implementation of process improvement initiatives.
• Support the maximization and effective use of existing systems and reports.

Qualifications

• Experience in process improvement discipline or student transportation is a plus.
• 1 - 4 years of experience with increasing levels of responsibility.

Required Skills

• Able to handle multiple, complex priorities and balance the needs of each according to business impact.
• Strong business and technical skills in operational improvement.
• Knowledge and expertise in developing communication plans and strategies to facilitate the rollout of goals and action plans to achieve them.
• Systemic problem solver, implementing solutions to solve root cause problems.
• Creates an environment that encourages and rewards teamwork and collaboration.
• Set clear expectations, track and communicate results.
• Strong written, oral, communications and facilitation skills.
• Convey information in understandable terms at all levels of the organization and through proper channels.
• Creative and change-oriented continuous improvement process skills.
• Assertive, energetic, and a self-starter. Able to work with little supervision or in team environment.
• Must be proficient in Microsoft Word, Excel, and PowerPoint, PowerBI.
• Ability to travel up to 50%.

Preferred Skills

• Experience in process improvement discipline or student transportation is a plus.

Pay range and compensation package

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

Equal Opportunity Statement

At Summit School Services our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Summit School Services LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer.