Retail Key Holder / Supervisor

Job Description

Job Description

Description:

Norman Love Confections is hiring a Part-Time Retail Key Holder/Supervisor at our Daniels Parkway location . Starting wage is $16.00 PLUS TIPS/based on experience.

The Retail Key Holder / Supervisor is directly responsible for managing all aspects of a retail salon operation at Norman Love Confections in the absence of the Store Manager and / or the Assistant Store Manager. This role is considered to be a key role within our organization and has a direct impact on the financial success of our company. 

Mission Statement:

We are committed to being the best ultra-premium chocolate and confections manufacturer and retailer. This can only be accomplished through our core values of Leadership, Ownership, Value and Excellence. Without compromise, our goal is to be better tomorrow than we are today. 

Key Responsibilities: Key responsibilities for the Retail Key Holder / Supervisor include but are not limited to the following.

Customer Service:

• Responsible for personally displaying strong customer service skills at all times and ensuring that the customer and their experience remains the top priority.
• Responsible for ensuring that we are exceeding the customers’ expectations in terms of product selection / availability, product placement and knowledgeable, engaging employees. 
• Responsible for managing all customer complaints, issues or feedback that are brought forth while on shift, ensuring to communicate any issues and their resolve to the Store Manager as soon as possible.

Sales & Financial:

• Responsible for ensuring that the retail operation is operating in a financially responsible manner. This includes working with the Store Manager on ensuring that we are not over staffed during shifts you supervise, waste management, theft and any other factor that may have a negative impact on the store’s bottom line.
• Responsible for reinforcing product and sales training that will help to increase confidence among the retail employees and as a result help maximize sales revenue.
• Responsible to know, track and communicate daily, weekly and monthly sales goals to the staff to ensure that those goals are hit.

Business Operations:

• Responsible for maintaining cleanliness standards throughout the stores.
• Responsible to support the Store Manager in maintaining inventory management systems to ensure we are offering the freshest products while minimizing waste. 
• Responsible to assist the Store Manager in maintaining accurate reporting for our retail operations. This includes but not limited to inventory, sales & waste reporting.  
• Responsible to ensure that the store opening / closing procedures are accurately completed to the company’s standards.

Training & Development:

• Responsible for supervising and mentoring the Retail Associates on all aspects of the business operation including but not limited to product management, operating procedures, sales and customer service.

Schedule Expectations:

The Retail Key Holder / Supervisor is considered to be a hands-on leadership position within the organization and this individual’s entire schedule over the course of a given work week is expected to be as coverage on the floor. The Retail Key Holder / Supervisor acts as the lead manager at a retail location when the Store Manager and/ or Assistant Store Manager is not present.

The following are essential functions of the job and must be met in order to safely complete the tasks associated with this position.

• The ability to communicate in English (written and verbal)
• The ability to stand for up to eight hours per day
• The ability to lift up to 40 pounds
• The ability to bend, lift, push, pull and climb