Service Manager

Manage the daily operations of the Service Department to ensure efficiency and profitability Maintain a customer-first environment while promoting teamwork across Service, Parts, and Sales departments Develop and manage service budgets, monitor departmental performance, and drive continuous improvement Assign work to technicians based on skills and experience, ensuring timely completion and quality standards Review and approve work orders for accuracy and completion, including internal, external, and warranty jobs Oversee and monitor payroll, labor performance, and technician productivity Ensure proper application of all charges to work orders Maintain high Work In Process (WIP) ratios and manage aged WIP to support cash flow and department benchmarks Recruit, train, and retain qualified technicians and staff Monitor customer satisfaction and handle escalated service issues Coordinate equipment logistics, including pickups, deliveries, and trucking needs Ensure a clean, safe, and organized shop environment in compliance with health and safety standards Partner with Sales to support machine setup, delivery, and customer experience Support the company’s strategic initiatives and represent the dealership professionally Requirements 5+ years of experience in a service environment, with at least 2 years in a leadership or supervisory role Strong leadership and team management skills Excellent customer service and communication skills Experience managing budgets, labor performance, and departmental metrics Familiarity with service scheduling, technician dispatch, and work order management Proficient in Microsoft Office and dealership management software Knowledge of safety and compliance practices in a service shop environment Strong organizational skills with the ability to multitask in a fast-paced setting Rotating weekend availability required High School Diploma or equivalent required Preferred: experience with John Deere equipment and systems Preferred: familiarity with agricultural, turf, or construction equipment Preferred: understanding of mechanical/technical service terms and diagnostics Post-secondary education in business, operations, or a related technical field preferred Core Competencies Demonstrates strong leadership and team management capabilities while effectively managing service budgets, labor performance, and departmental metrics. Ensures high customer satisfaction and compliance with safety standards in a fast-paced service environment. Highest-signal resume keywords Service Department Management Budget Management Customer Service Excellence Team Leadership Work Order Management ATS Optimization Keywords Hard Skills Service Scheduling Technician Dispatch Work Order Management Labor Performance Monitoring Safety Compliance Practices Mechanical/Technical Service Knowledge Budget Development Performance Metrics Analysis Continuous Improvement Strategies Aged WIP Management Soft Skills Communication Skills Organizational Skills Teamwork Customer Satisfaction Management Multitasking Ability Industry Keywords John Deere Equipment Agricultural Equipment Turf Equipment Construction Equipment Service Environment Tools & Technologies Microsoft Office Dealership Management Software #J-18808-Ljbffr Jobtailor