Maintenance, Operations and Facilities Manager

Our client, a multifamily real estate investment and management company, is hiring a senior Maintenance, Operations and Facilities Manager to lead physical operations across a portfolio of 4,000+ apartment units. You will lead a team of field technicians, senior maintenance supervisors, make-ready crews and administrative staff, and serve as the bridge between executive strategy and field execution.

What you'll do

Portfolio and team leadership

• Direct, mentor and evaluate about 100 operations staff, including senior maintenance supervisors, lead technicians, make-ready specialists and operations coordinators.
• Set accountability frameworks, staffing allocations and performance metrics across property clusters.
• Lead recruiting, onboarding, technical training and safety programs (OSHA, EPA Section 608).

Operational efficiency and SLAs

• Oversee portfolio-wide maintenance through property management software: emergency work orders dispatched immediately and routine requests resolved within 24 to 48 hours.
• Manage make-ready timelines to an average turn of 3 to 5 business days.
• Drive preventative maintenance compliance: quarterly HVAC filters, life-safety inspections, roof and plumbing checks.

Facilities and physical plant

• Manage common areas, clubhouses, fitness centers, pools, leasing offices and building envelopes.
• Ensure compliance with life-safety codes, fire suppression, egress, elevators and municipal housing inspections.
• Oversee environmental controls, waste management, parking structures and grounds.

CapEx and financial oversight

• Partner with executive leadership and regional property managers on annual R&M budgets and multi-million-dollar CapEx programs (roofing, paving, HVAC replacements, plumbing risers).
• Oversee capital project execution against specifications, codes, timelines and budget.
• Build centralized bulk purchasing for appliances, water heaters and flooring.

Vendor and contract management

• Set up and audit master service agreements for elevator, landscaping, pest control, security and specialty repair vendors.
• Enforce vendor qualification: COIs, W-9s, licensing and SLA adherence.
• Run regular site audits and contractor performance reviews.

What you bring

• 7 to 10 years of progressive leadership in multifamily operations, facilities management or real estate asset management, overseeing portfolios of 2,500+ units.
• Deep knowledge of building systems: HVAC, plumbing, electrical, structural, life-safety and roofing.
• A track record leading large teams building SOPs and a culture of safety and accountability.
• Advanced skills in property management software and mobile maintenance ticketing.
• CAMT, CAPS, CFM or equivalent mechanical or contracting licenses strongly preferred.