Customer Care Representative

Job Description

Job Description

Benefits:

• Life insurance
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Position Overview:
As a Customer Care Representative, you’ll play an important role in creating a positive experience for every client who interacts with our agency. You’ll be the go-to resource for questions, support, and guidance - helping customers feel confident, informed, and taken care of every step of the way.

This position is ideal for someone who enjoys helping others, communicating clearly, and staying organized in a fast-paced environment.

Responsibilities :

• Build and maintain strong relationships with customers through ongoing communication and follow-up
• Answer incoming calls and emails, providing timely and helpful support
• Explain policy coverages, billing details, and claims processes in a clear, easy-to-understand way
• Assist with policy updates, renewals, and general account maintenance
• Address customer concerns with professionalism, empathy, and a solution-focused mindset
• Identify opportunities to educate customers on additional products or coverage options
• Keep accurate records and stay organized within agency systems

Requirements :

• Strong communication skills (written, verbal, and listening)
• Friendly, people-focused approach with a genuine desire to help others
• Detail-oriented with the ability to manage multiple tasks
• Proactive problem-solver who takes initiative
• Comfortable learning and using computer systems
• Ability to work both independently and as part of a team
• Interest in discussing and recommending products based on customer needs