Scrum Master II

Scrum Master II Technology Operations and Engineering, Digital Business Operations Who We Are At Upbound Group, we are committed to elevating financial opportunity for all through innovative, inclusive, and technology-driven financial solutions that address the evolving needs and aspirations of consumers. Our Digital Technology organization partners closely with Product, Engineering, Finance, Innovation, and Growth teams to deliver scalable, high-quality technology solutions aligned to enterprise priorities. Role Summary The Scrum Master is a delivery-focused Agile leader responsible for enabling healthy, high-performing teams and ensuring effective, predictable delivery within a scaled Agile environment. This role goes beyond ceremony facilitation and serves as a coach, facilitator, and operational partner to Product, Engineering, Data, PMO, and leadership teams—driving transparency, accountability, collaboration, and continuous improvement while helping teams improve flow, remove impediments, and strengthen execution. The Scrum Master promotes strong Agile practices, backlog discipline, cross-team coordination, and effective tooling hygiene (Jira and Clarity) while maintaining a clear understanding of delivery risks, team capacity, dependencies, and business impact. This role fosters team accountability, encourages continuous learning and adaptation, and helps create an environment where teams can consistently deliver value while continuously improving how they work. This role serves as both a delivery leader and Agile coach, dedicating approximately 60% of its focus to driving predictable delivery, execution, and operational excellence, and 40% to coaching teams, fostering Agile maturity, and enabling continuous improvement. How We Practice Agile We believe Agile is not a one-size-fits-all framework. While we operate within a scaled enterprise environment, we emphasize adaptability over rigid adherence to any single methodology. Our teams are encouraged to: Apply Agile principles in ways that best fit their context Continuously inspect and adapt how they work Balance structure with pragmatism to drive outcomes We value practitioners who: Meet teams where they are and evolve practices incrementally Bring ideas from outside experiences and challenge the status quo Contribute to shaping how Agile is practiced across the organization, not just executing it Key Responsibilities Agile Execution & Team Enablement Facilitate all Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives. Coach team members on Agile best practices to improve collaboration, accountability, and continuous improvement. Promote transparency, inspection, and adaptation within the team. Foster a culture of agility and support broader Agile transformation initiatives. Delivery & Operational Discipline Help teams improve flow, focus, and sustainable delivery by identifying inefficiencies, blockers, and unhealthy delivery patterns Maintain consistent Agile tooling hygiene across Jira and Clarity, including backlog structure, sprint alignment, work tracking accuracy, and reporting integrity. Remove impediments and elevate when needed to support team effectiveness and protect delivery outcomes Use delivery metrics as learning tools to improve team effectiveness, predictability, and flow Help teams align commitments with realistic capacity and delivery constraints Translate technical delivery challenges into clear business impact and practical mitigation actions for stakeholders Maintain strong situational awareness of team progress, risks, and blockers Cross-Team & Stakeholder Alignment Partner with Product, Engineering, Data, and other teams to improve coordination, collaboration, and dependency management Support planning conversations that create alignment while preserving team focus and adaptability Contribute to broader Agile transformation efforts by sharing observations, ideas, and proven practices Support quarterly planning and roadmap alignment. Ensure transparency in commitments and communicate delivery updates clearly to stakeholders. Financial & Capacity Awareness Support estimation practices that align work commitments with team capacity. Collaborate with leadership on capacity and demand planning. Maintain awareness of how delivery commitments impact financial planning and reporting. Qualifications Bachelor’s degree or equivalent practical experience. Scrum Master certification (CSM, PSM I, or equivalent). 6–8 years of experience in Agile delivery, technology delivery, or Scrum Master roles Strong understanding of Scrum and Agile frameworks. Experience working in technical environments Hands‑on experience with Jira and portfolio/project tracking tools (Clarity or similar). Experience in scaled Agile environments (e.g., SAFe, LeSS, Nexus). Strong facilitation, coaching, and stakeholder management skills Demonstrated ability to guide teams through ambiguity, change, and continuous improvement Excellent communication and stakeholder management skills, with the ability to translate between technical and business teams. Work Location Ability to work in the Plano, Texas Monday through Friday, with travel as needed based on transformation and delivery initiatives. Equal Opportunity Employer Upbound Group is an equal opportunity employer committed to ensuring all employment decisions are made on a non-discriminatory basis in accordance with applicable federal, state, and local laws. #J-18808-Ljbffr