Spa Manager

Job Description

Job Description

About Bohemia Healing Spa

Bohemia Healing Spa is dedicated to providing a tranquil, restorative experience through exceptional spa services and personalized client care. We are seeking an experienced, motivated, and customer-focused Spa Manager to lead our team, oversee daily operations, and help create an outstanding experience for every guest.

The mission of the spa manager is to lead a team of passionate and dedicated employees in fulfilling the 

company's mission relaxed and balanced atmosphere that gives our customers impeccable customer service and healing treatments from the moment they call us to the moment  they leave the spa. 

Position Summary

The Spa Manager is responsible for the overall operation of the spa, ensuring exceptional customer service, efficient business performance, and a positive work environment. This role combines leadership, team development, scheduling, sales, and operational management to maintain the highest standards of service and professionalism.

• Lead, motivate, and support a team of massage therapists, estheticians, and front desk team
• Deliver exceptional guest service and promptly resolve customer concerns. 
• Employee files / Documentation
• Monitor appointment scheduling, client retention, and overall guest satisfaction
• Manage inventory, retail products, and supply ordering & adhering to budget restrictions
• Ensure compliance with health, safety, and sanitation standards
• Track sales performance and implement strategies to meet revenue goals 
• Execute promotions, memberships, and seasonal offerings 
• New employee recruitmant & training
• Accounting and Record Keeping
• Cash Management
• Communications 
• Customer Service and qualinty control

Qualifications

• Previous management experience in a spa, salon, wellness center, or hospitality environment preferred.
• Strong leadership and team-building skills.
• Excellent communication and customer service abilities.
• Experience with scheduling software and point-of-sale systems.
• Strong organizational and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Passion for wellness, beauty, and creating exceptional guest experiences.

Why Join Bohemia Healing Spa?

At Bohemia Healing Spa, we believe wellness begins with our team. We foster a collaborative, uplifting workplace where employees are valued, encouraged to grow, and empowered to provide exceptional care to our clients.

If you're an enthusiastic leader with a passion for wellness and outstanding customer service, we'd love to hear from you.