MOKA - General Manager - La Crosse, WI

Job Description

Job Description

MOKA General Manager - Where the coffee is strong, but the vibes are stronger.  

Here at MOKA, we’re more than just your average coffee shop; we’re a crew of people who love to make others smile! We don’t just make coffee… We make someone’s day! We’re family and community-oriented, and we love making a difference one customer at a time! 

Are you a passionate leader and vibe-setter ready to take ownership of a store's success? If you have a knack for building successful teams and a drive for financial profitability, you might be our next leader! We’re looking for an energetic professional who can turn the perfect espresso shot into a genuine connection while growing our community presence. 

Who you are:

• Strategic Leader – Someone who can develop and implement strategies to increase sales and maximize profitability. 
• Talent Developer – A mentor with a proven track record of recruiting, hiring, and developing future leaders like AGMs and Shift Leaders. 
• Culture Ambassador – A leader who cultivates a family-oriented work environment that aligns with MOKA’s core values. 
• Financial Pro – Expert-level knowledge of business math, P&L reviews, inventory audits, and payroll processing. 
• Quality Authority – A coffee enthusiast with a passion for maintaining beverage quality and brand consistency. 
• Experienced Manager – Preferably with 3 years of experience in hospitality management, ideally in a high-volume coffee environment. 
• Committed & Flexible – Full-time availability with the flexibility to handle emergency store needs. 

What you'll do:

• Lead the Store – Act as the primary leader responsible for the overall success and "MOKA way" of your location. 
• Manage the Team Lifecycle – Oversee everything from talent acquisition to the continuous development of your crew. 
• Drive Strategic Growth – Manage labor costs and sales strategies to ensure financial stability and store health. 
• Ensure Compliance – Maintain 100% compliance with all state and local health regulations and safety standards. 
• Engage the Community – Foster genuine connections and provide "smile-making" customer service. 
• Maintain Quality – Ensure consistent product and service standards while supporting team efficiency and customer satisfaction.

What to expect:

• Executive Responsibility – You will report directly to the City Manager to drive location-wide success. 
• Fast-Paced Environment – A high-energy role that requires standing for long periods and lifting up to 25 pounds. 
• Rain or Shine – We show up for our community 365 days a year, no matter what the forecast says! 
• Certification – ServSafe Certification is preferred for this leadership position. 

Perks:

• Growth-Focused – Competitive pay with company-wide career growth opportunities. 
• Flexible Schedules – Shifts that respect your life outside the store. 
• Benefits – Healthcare, 401(k), dental, vision, shift drinks, and product discounts. 
• Great Vibes – A welcoming team culture that makes leading a store a blast! 
• Earning Potential - Base salary starting between $50,000 - $60,000, plus a $10,000 annual bonus structure based on store performance metrics

Why should you apply? We aren’t just hiring managers; we are looking for community-minded leaders who know how to fuel the fun and make an impact. 

Like what you see? Join our crew!