Service Technician

Technicians are responsible for performing services for customers in a professional and efficient fashion. Qualifications Education High school diploma or the equivalent. Other Ability to read and comprehend instructions and information. Professional personal appearance. Excellent communication skills. Ability to meet company's production and quality standards. Physical Requirements Surroundings Move throughout the company facility for most of the shift. Spend time outdoors in the weather and elements. Sitting Infrequently Standing For prolonged periods Walking On a regular basis Bending, twisting and/or stooping On a regular basis Kneeling and/or Squatting On a regular basis Lifting Over 50 lbs On a regular basis Reaching and/or lifting overhead On a regular basis Climbing Stairs Repetitive hand/finger movement On a regular basis Grasping/grabbing with hands On a regular basis Pushing and Pulling On a regular basis Expectations General Expectations Devote himself/herself to insuring satisfaction to customers. Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well with others and be a positive influence on employee morale. Uphold the company’s non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required. Job-Specific Expectations Performs lube oil filter services in a professional manner and performs vehicle inspections as required. Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service. Maintains equipment in good working condition and maintains the work area in a safe, clean and organized manner. Receive service assignments from the service writer or service manager. Have the 'lube' work finished within the allotted time. Set goals, develop skills and constantly increase efficiency skill level. Maintain a clean, efficient work area and assist in keeping the shop neat and organized. Make sure the proper paperwork is completed and filed after every job completion. Keep your technical qualifications current by finishing any required training programs. Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off. Note The above job description is intended to provide a general overview of the responsibilities and expectations of this position. The Company reserves the right to modify this job description at any time, with or without notice. #J-18808-Ljbffr Mazda of Columbia