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Experience Owner II: Digital Servicing Journey Lead

$170k - $185k

Citizens Financial Group, Inc.

A leading financial institution in Johnson, RI is seeking an Experience Owner II to lead the reimagination of customer servicing journeys. The role requires over 7 years of experience in product development and a strong background in agile methodologies. The candidate will oversee the vision and outcomes for servicing journeys, using data insights to drive automation and improve customer experiences. This hybrid position requires 40 hours a week, with a competitive salary range of $170,000 to $185,000 per year and various employee benefits. #J-18808-Ljbffr

Vacancy posted 2 days ago
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