Experience Owner II: Digital Servicing Journey Lead
$170k - $185kCitizens Financial Group, Inc.
A leading financial institution in Johnson, RI is seeking an Experience Owner II to lead the reimagination of customer servicing journeys. The role requires over 7 years of experience in product development and a strong background in agile methodologies. The candidate will oversee the vision and outcomes for servicing journeys, using data insights to drive automation and improve customer experiences. This hybrid position requires 40 hours a week, with a competitive salary range of $170,000 to $185,000 per year and various employee benefits. #J-18808-Ljbffr
- ...A financial services provider is seeking an Experience Owner II accountable for enhancing customer servicing journeys to be simpler, faster, and more digital. The role emphasizes effective collaboration across business, technology, and operations, focusing on product-...DigitalFlexible hours
$170k - $185k
...Experience Owner II: Servicing Journey Reimagination Johnston, RI, United States and 3 more Job Description The... ...that are simpler, faster, and more digital. This role partners closely with business... ...stories, and acceptance criteria Lead cross‑functional agile pods,...DigitalWork at officeLocal areaMonday to FridayFlexible hoursShift work$130k - $155k
...Experience Owner - Fraud Alerts & Case Management Preferred certification - CBAP & CSPO Nice... ...Case Management Delivery Pod, you will lead the development and evolution of Oak, Citizens... ...and market trends. Drive adoption of digital-first, customer-centric design...DigitalLocal areaRemote workMonday to FridayFlexible hours1 day per week$100.2k - $163k
...achieve their goals and lead a choice-filled life. Our... ...a Technical Product Owner possessing proven experience in SAP Record-to-Report... ...provides affordable, quality digital products and services that equip students... ...stage of the learning journey. Warning: Be aware, there...DigitalContract workLocal areaWorldwide- ...Director of Customer Experience (CX) & Growth | eCommerce, Marketplace, Digital Commerce Location: Hybrid... ...Job Type: Full-Time Lead Marketplace Growth,... ...new digital products, services, and revenue streams... ...experience strategy and journey optimization Lead customer...DigitalFull time
$120.97k
...development professional to lead and expand our... ...Districts. As a global full-service firm, CDM Smith's has... ..., and promoting digital solutions (e.g., data... ...• 15 years of related experience. • Domestic and/or international... ...where amazing career journeys unfold. Imagine a...DigitalFull timeContract workWork experience placementFor subcontractorH1bWork at officeRemote workFlexible hours$17 per hour
...Ampersand Brands seeks a Service Lead in Providence, Rhode Island. You will be a keyholder and part of the leadership team, focused on ensuring every guest has a positive experience. This role includes driving financial results, engaging guests, and training your team...Hourly pay$74.96k - $164.8k
...Senior Product Owner Location: Providence, RI... ...operations, retail and digital solutions, and award-winning... ...highest standards of service, integrity, and... ...and enhancing digital experiences that connect retail and... ...and commercial teams Lead Agile execution including...DigitalLocal area$59k - $85.1k
...Function: Technical Customer Service Job Category:... ...ankle; spine; and robotics and digital surgery. Your unique talents... ...will help patients on their journey to wellness. Learn more at... ...processes and the customer’s experience. Assists other team members...DigitalRemote jobFull timeTemporary workWork experience placementWork at officeLocal area- ...technology stakeholders to define and lead a comprehensive strategy for digital customer experiences. Have an understanding who the... ...touchpoints in the customer journey Partner with technology and... ...issues affecting customer service. This role may necessitate the...Digital
$110k
Summary The Product Owner is responsible for the management and development... ..., creating and executing digital/software projects, has... ...deliverables for a customer‑centric experience. Work with data analysts to... ...product team. Skill and Abilities Lead Design Thinking activities to...DigitalFull timeWork at office$17 per hour
...Ampersand Brands, LLC in Providence, Rhode Island, is seeking a Service Lead to oversee store operations and ensure exceptional customer experiences. The role involves driving financial results and engaging guests. The ideal candidate possesses strong interpersonal skills...Hourly pay$59.8k - $122.4k
...Cost Accountant II Location: Providence, RI... ...operations, retail and digital solutions, and award-winning... ...highest standards of service, integrity, and... ...Minimum of 2 to 5 years of experience in accounting with prior... ...Success Profile • Leading Complexity • Leading...DigitalWork at officeLocal area$126.5k
...What you can expect You will lead the design and optimization of our website experience. You’ll shape intuitive user journeys that drive engagement and conversion. Your work will... ...Our team creates every aspect of the digital experience across our website. We collaborate...DigitalWork at officeRemote work- Client Service Leader - USACE Military Programs Seeking a highly qualified... ...development professional to lead and expand our Architect‑... .... Position and promote digital solutions (e.g., data analytics... ...Bachelor’s degree or equivalent experience. 15 years of related...DigitalWork experience placementFor subcontractor
- ...regarding all products, services, policies, and... ...Customer solutions and lead-focused outbound sales... ...* 2+ years of related experience required* Teller experience... ...Customer experience and journey* Engages in lobby... ...service channels including digital options* Brings your...DigitalWork at office
- Overview of Job Function The CS Journey & Programs Specialist is... ...outcomes, and the appropriate digital/human engagement blend at each... ...Named CSM toolkits into self-service formats suitable for tech-touch... ...related field or equivalent experience. 5+ years of experience in...DigitalSeasonal workLocal areaShift work
- ...Humana Inc, located in Providence, RI, is seeking a strategic leader to guide our Enterprise Digital team in transforming channel experiences within healthcare. The candidate must have extensive experience in UX and Product Design, acting as a pivotal presence to enhance...Digital
$18.8 - $20.9 per hour
...Service Leader Providence, Rhode Island 66 Branch Ave, 02904... ...have to be a typical fast-food experience. Chipotle has always done things... ..., and vision insurance Digital Tips Paid time off Holiday... ...a demonstrated purpose as it leads the way in digital,...DigitalWork at officeLocal areaShift work$71.2k - $158.2k
...Job Description Lead Learning Consultant Travel: Up... ...to lead instructor-led and digital learning sessions tailored... ..., productive learning experience. The Learning Consultant II will also collaborate with... ...embedded across our products and services, we help customers turn...DigitalTemporary workWork at officeLocal areaFlexible hours- Cengage Group is seeking a Technology Lead, Experience Engineering, in Providence, Rhode Island. In this role, you'll lead a high-performing team to enhance customer-facing digital experiences through innovative technology solutions. You will balance technical leadership...Digital
- ...This full-time role requires a Bachelor's Degree in graphic design or a related field, along with relevant experience. Key responsibilities include producing digital and print materials, managing multiple projects, and presenting creative ideas to teams. The position...DigitalFull timeRemote workMonday to Friday
$27.07 - $54.13 per hour
...Operations Technician II – General , you will support... ..., such as vendors and service providers, while... ...environments; data center experience is not required. Hands... ...tracking systems, or digital work order tools. OSHA... ...potential at a company leading the way in AI and cloud...DigitalHourly payTemporary workTraineeshipRelocationRelocation packageFlexible hoursShift work$102.5k - $187.9k
...Adobe CJA Developer - Experience Staff / Senior The Opportunity... ...in Adobe Customer Journey Analytics (CJA) to... ...Attributes for Success Leading project delivery from... ...With Impact Digital Fluency Systems Thinking... ...to EY’s Talent Shared Services Team (TSS) or email the...DigitalSummer holidayFlexible hours$140k - $185k
...Platform Product Owner As a Platform Product Owner, you will... ...Banking and Wealth Management experiences. This role requires a strategic... ...platform features and user journeys Ensure governance and compliance... ...frameworks for financial services Required Qualifications...Full timeLocal areaRemote workFlexible hoursShift work- ...The Product Owner will be responsible for guiding the vision, prioritization, and delivery... ...consistent delivery of value and have experience with programming, SQL, or a BI Platform,... ...Professional Scrum Product Owner I or II (PSPO I / PSPO II) Scaled Agile Framework...Contract workWork at office
- ...Representative (distribution/fastener experience a plus!) There is some travel. You... ...in the United States to provide customer service and perform physical inventory counts. Your... ...Management: Handle physical and digital inventory management. # Collaboration:...DigitalWork at officeWork from home
- ...Providence, RI, is seeking a Strategic Design Lead to drive service design initiatives and enhance customer journeys. This hybrid role offers an opportunity to collaborate... ...degree with at least 5 years' relevant experience in user experience or service design. PPL Corporation...
- KOCH EYE ASSOCIATES is looking for a Lead Patient Service Representative in Warwick, RI. In this role, you will coordinate communication and ensure a positive patient experience. You will manage patient registration, scheduling, and ensure coverage of the team while maintaining...
- ...is looking for a Strategic Design Lead in Providence, RI. This hybrid... ...product teams to enhance customer journeys. Candidates should hold an advanced... ...at least 5 years of relevant experience. Responsibilities include driving service design strategies and mentoring emerging...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Experience Owner II: Digital Servicing Journey Lead. Be the first to apply!



