Sr. AWS Developer

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting‑edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post‑launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI‑powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether youre developing advanced AI‑powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.

Responsibilities:

Work closely with a Solution Architect to deliver successful contact center solutions

Provide technical advisory support during business process reviews, helping to identify customer requirements and processes

Provide technical details and solutions for functional User Stories

Configure Salesforce Service Cloud Voice and Amazon Connect solutions

Hands‑on development of a Solution Design, leveraging best practices and programming principles

Lead a development team in distributing tasks and performing code reviews

Deliver technical end user training and documentation

Exercise independent judgment, and take the lead technical role on enterprise level projects with minimal direction

Required Skills:

Experience with hands‑on programming (e.g., python, java, c#, .NET, Node.js)

Experience building integrations across multiple systems, REST APIs

Knowledge of JSON format and related services

Strong troubleshooting and debugging skills

Experience with Cloudformation, and Lambda Integrations

Experience implementing CI/CD or Infrastructure as Code

Nice to haves:

Experience with WFM, CRM, and contact center solutions

Experience with communications protocols and APIs such as WebRTC and SIP

Experience with Contact Flow implementation, Lex integration, and contact center routing

Advanced knowledge of AWS services and cloud architecture

Familiarity with Salesforce Service Cloud

Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)

AWS Developer Associate Certification or Professional

AWS Solution Architect Certification or Professional

Salesforce Certified Platform Developer I

What’s it like to be a part of NeuraFlash, Part of Accenture?

Remote & In‑Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or youre one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.

Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and dont mind a little jet‑setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.

Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in‑laws from the airport? We know that a perfect 9‑5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done

Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no‑brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.

Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

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