Client Central - Product, Senior Associate

Senior Product Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate within the Branch Network Client Central team, you'll contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

You will also support the team by effectively balancing ample knowledge of business needs and technology systems in order to create innovative strategies to support the many sales behavior and process changes related to the branch operating model and Customer Relationship Management. This individual will be responsible for coordinating delivery dates for initiatives, level-setting expectations of the cross-functional teams, developing strategies with stakeholders, and prioritizing several initiatives with competing priorities that will have profound impacts to the 40,000+ branch employees and ultimately our customer base. This role requires flexibility, excellent organizational skills, strong attention to detail, team building, and an ability to identify and articulate banker behaviors and relationship process use cases.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Drive the vision of the Client Central to support relationship management behaviors in our branches.
• Work closely with the Product Owner and other team members to proactively plan and prioritize the product backlog and define product vision, road-map and synergies.
• Lead collaborative partnerships with Product Owners and teams across technology, finance, legal and operations, ensuring completeness of business requirements, clear understanding of operational impacts and resolution of operational issues related to the requirements raised.
• Partner with Agility Lead to provide clear direction and vision to the Technology partners, Testing Teams and Stakeholders throughout the Agile Development Lifecycle.
• Act as a subject matter expert and owner of the agile creation of specific features and functionality to enhance Client Central, including creating and documenting user stories and refine acceptance criteria for development.
• Facilitate design sessions, stakeholder reviews and other branch readiness task through partnership with Learning, Communications, Behaviors and other teams.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Proven project management skills across the full project lifecycle
• Excellent communication and interpersonal skills
• Excellent presentation skills with the ability to convince and gain buy-in to challenging requirements and timeframes.
• Keen attention to detail and proven experience of interacting directly with end-users, fact-finding and drilling down into their needs and issues
• Proven ability to make decisions and exercise judgement independently
• Excellent skills with PowerPoint, Word, & Excel, analyzing and documenting complex business requirements

Preferred qualifications, capabilities, and skills

• Salesforce Administrator and/or experience
• Bachelor's Degree preferred, plus experience with technology-based business applications and processes
• SharePoint and Confluence experience preferred

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.