Customer Service Associate

Job Description

Job Description

Description:

Clayton Digital Reprographics has officially joined the Duncan-Parnell family of companies via acquisition. Clayton Digital has built an outstanding reputation for large-format printing, reprographics, signage, and document management services throughout the Savannah, GA and Statesboro, GA markets.

Duncan-Parnell is excited to have a presence in Savannah with such a quality team. This partnership will yield expanded production capacity, enhance service capabilities and continued investment in technology and resources. As part of the growth process, we have the need to add a Customer Service Associate to the team in Savannah, GA.

This is a great opportunity for someone who enjoys helping customers, staying organized, and being part of a collaborative local team. The role offers variety each day, with the chance to support customers directly while contributing to the continued growth of Duncan-Parnell’s Savannah operations.

Position Overview

The Customer Service Associate is responsible for supporting the daily operations of the Savannah branch and helping maintain a smooth, efficient business workflow in a team-oriented environment. This position is Monday through Friday, 7:30 a.m. to 4:30 p.m., with a one-hour lunch break. Primary duties include assisting customers at the front counter, answering incoming calls, billing completed customer orders, creating COD accounts, submitting and filing required paperwork, maintaining the retail area, receiving incoming packages, shipping occasional orders, and printing and binding construction documents as needed.

Duties & Responsibilities

• Greet customers with enthusiasm and take care of their requests with an upbeat attitude
• Answer phone and emails in a courteous, timely manner
• Maintain communication with employees in different branches
• Bill all orders in the ERP system (P21) as well as other daily electronic entries
• Notify customers when orders are ready
• Restock retail area when stock is low
• Update item pricing and signage as needed
• Maintain a clean environment for customers and employees
• MS Teams calls when meetings are assigned
• Shipping and receiving inventory
• Printing orders as assigned
• Replenish office items when out of stock
• Monthly inventory counts

Requirements:

• General computer skills
• High School graduate or equivalent
• Must be dependable and arrive at work on time
• Must have a positive and helpful attitude
• Willingness to learn and attention to detail
• Independent worker with ability to be resourceful
• Ability to work intentionally without guidance after training
• Capable of prospecting new customers for business
• Construction industry knowledge is a plus

Benefits Include:

• Medical, dental, vision, life, and long-term disability insurance available
• Medical and dependent care FSA or HSA
• 401(k) Retirement Plan
• PTO and Holidays
• Paid Parental Leave

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities