Patient Services Representative I

The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information, including obtaining patient ID/insurance information, processing copayments, and registering patients in the billing system; maintaining a smooth flow of communication between patient, provider, and clinical staff; handling scheduling inquiries; and providing other assistance as needed.

Schedule (full-time)

• Monday, Wednesday, Thursday, Friday: 7:15 AM – 5:00 PM
• Tuesday: 7:15 AM – 8:00 PM (Rotating across staff)
• Must be able to commute to our Kent (primary office), Stow and Fairlawn offices

What you will be doing

• Greet and check in patients in a friendly, courteous, and professional manner.
• Accurately enter/update/verify insurance information and patient demographics and work with several medical computer programs.
• Completes patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
• Prepares paperwork for patient visits.
• Verifies patient benefits and eligibility, when needed. Collects all necessary copays, deductibles, and co‑insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
• Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
• Acts as a liaison between patients, guests, back office staff and providers.
• Reconciles cash against daily charge and cash reports.
• Schedule and confirm patient appointments as needed.
• Create, distribute, and file new patient charts/medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Properly check out patients, including collecting appropriate copays, past due balances, and fees; ensuring proper completion of all forms; updating medical records as needed, etc.
• Keep the front desk area and waiting room clean and tidy and re‑stock with necessary supplies.
• Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook.
• Perform any other duties as assigned.

What you know

Required

• High school diploma or GED
• Strong verbal and written communication skills

Desire

• Telephone operator or high call volume experience
• Prior relevant experience is a plus!

What you will receive

• Competitive wages
• Robust benefit package including medical, dental, life and disability (short‑and‑long‑term) insurance
• Generous paid time off (PTO) program
• Seven company paid holidays
• 401(k) retirement plan with company match
• An organization focused on People, Passion, Purpose and Progress
• Inspirational culture