Instructor, Patient Access Specialist

Location: Manufacturing Technology Center Reports To: Program Manager, Health Industry Solutions Recruitment Type: External/Internal Requisition ID: req6414 Employment Type: Part-Time Faculty Union Position: Non-Union Work Schedule: hours depend on program needs

SUMMARY

Teaches a full range of skills and knowledge for the certificate program in Comprehensive Patient Access Specialist. Prepares students to pass the Certified Healthcare Access Associate (CHAA) examination.

ESSENTIAL FUNCTIONS

Delivers a comprehensive range of skills and knowledge required by the Workforce Career and Economic Development Division for the Health Industry Solutions, particularly within the Patient Access Specialist program Provides effective leadership, supervision, and control of classroom activities, ensuring a conducive learning environment Implements the approved healthcare training curriculum to enhance the learning experience of program participants Present well-prepared, organized, and clear lectures and classroom activities that align with the course syllabus (including medical terminology, Electronic Health Records, Ucertify, Fundamentals of Billing/Reimbursement, Introduction of Patient Access and CHAA study guide) and school policies Monitors attendance, maintains accurate, up-to-date records, and evaluates the educational performance of participants in accordance with college and department requirements Identifies and refers participants to supportive services when necessary to enhance student success Maintains up-to-date knowledge of current changes and trends in the healthcare industry Promotes students' development and effective use of skills in areas such as critical and analytical thinking, evaluation, communication, professionalism, customer service, computation, problem solving, and decision-making Provides students with timely information and feedback on their academic progress regarding quizzes, tests, homework, and projects Follows all College retention policies to ensure student attendance. Performs other duties as assigned.

REQUIRED QUALIFICATIONS

Education and Experience/Training Minimum of 5 years’ experience as a Patient Access Specialist or Patient Service Representative in a hospital setting Must possess CHAA or CHAM certifications Must be an approved proctor through NAHAM Prior classroom instruction and/or training experience in healthcare

KNOWLEDGE, SKILLS & ABILITIES

Ability to instruct through remote and in-person delivery using platforms like Blackboard, virtual classrooms, and online Learning Management Systems Demonstrate intermediate proficiency with Microsoft Outlook, Word, Excel, and PowerPoint Ability to respond appropriately to the needs of the community with sensitivity Must possess excellent oral and written communication skills Ability to multitask effectively in a fast-paced environment Credibility, presence, and excellent facilitation abilities are required Possesses a thorough understanding of all College policies and actively participates in their implementation and enforcement

COMPETENCIES

Critical Competencies Service Focus Communication Quality of Work

PREFERRED QUALIFICATIONS

Bachelor’s Degree Demonstrated basic Blackboard skills (equivalent program) Demonstrated experience with online instruction. Professional presentation skills Active membership in the National Association of Healthcare Access Management

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) The work is performed in a normal, professional office or technical lab environment. The work area is adequately lighted, heated and ventilated. Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.; Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite. Part-Time Non-Bargaining Unit Position, with the following Set Rate of Pay: $30.00/hour. If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure. Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution. #J-18808-Ljbffr Cuyahoga Community College