Senior IT Voice Engineer

What We Are Looking ForWe are seeking a Senior IT Voice Engineer for our enterprise voice and network environment. This role will contribute as a team member for both Cisco CUCM and Microsoft Teams Voice, playing a critical role in our active migration from Cisco to Microsoft Teams Voice.The ideal candidate has deep hands-on experience, strong architectural skills, and a proven ability to lead complex voice migrations while maintaining operational stability.What You Will DoResponsibilitiesVoice ArchitectureSupport the migration from Cisco CUCM to Microsoft Teams Voice.Design voice architecture, including Direct Routing, Calling Plans, and hybrid scenariosProvide expert-level support for Microsoft Teams Voice, Cisco CUCM, Unity Connection, CCX, gateways, and SIP integrations during transitionConfigure, manage, and optimize Session Border Controllers (SBCs)Develop and maintain dial plans, call routing, normalization rules, and number porting strategiesAnalyze and resolve complex call quality and signaling issuesNetwork & Infrastructure EngineeringEnsure enterprise network readiness for Teams Voice, including QoS, bandwidth planning, and latency optimizationSupport enterprise LAN/WAN environments with a focus on voice quality and QoSConfigure and troubleshoot VLANs, QoS, routing, and switchingCollaborate with network and security teams to ensure voice traffic reliability and securityMonitor system performance and proactively address issuesOperations Work closely with vendors, carriers, and Microsoft/Cisco supportEstablish operational standards, monitoring, and documentationDevelop continuous improvement initiatives for voice and collaboration servicesRequired QualificationsStrong hands-on experience with Microsoft Teams Voice, preferably Direct RoutingExtensive experience supporting Cisco CUCM in large enterprise environmentsDeep understanding of SIP, VoIP, RTP, TLS, and telephony signalingProven experience leading or architecting voice migration projectsStrong networking fundamentals (QoS, VLANs, routing, switching)Advanced troubleshooting skills across voice and network layersPreferred QualificationsDirect experience leading Cisco CUCM to Microsoft Teams Voice migrationsExperience with global or multi-site voice deploymentsSoft Skills & Leadership AttributesStrong technical leadership and decision-making skillsExcellent written and verbal communicationAbility to influence architecture and standardsComfortable working in complex, high-visibility initiativesSelf-directed with strong ownership mentalityWhy Join Kinder MorganKinder Morgan is a large energy infrastructure company operating in North America. Access to reliable, affordable energy is a critical component for improving lives around the world. We are committed to providing energy transportation and storage services in a safe, efficient, and environmentally responsible manner for the benefit of the people, communities, and businesses we serve.Kinder Morgan provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, childbirth and related medical conditions, gender (including gender identity and expression), sexual orientation, national origin, ancestry, citizenship status, age, physical or mental disability, genetic information, marital status, military or veteran status, family status, status as an individual authorized to work in the U.S., or any other status protected by law.For more information about Kinder Morgan, our culture, opportunities available, and to join our Talent Community, please visit our careers site at .