Licensed Insurance Customer Service Agent

Job Description

Job Description

Role Description The Licensed Insurance Customer Service Agent is a full-time, on-site role based in Fenton, MO. This role is responsible for assisting policyholders with inquiries, changes, and claims support across personal and business lines of insurance. Daily activities include answering phone calls and emails, reviewing coverage options, processing policy updates, and resolving billing or service issues in a timely and accurate manner. The Agent will collaborate with producers and other team members to ensure a positive customer experience, maintain detailed documentation in agency systems, and comply with all regulatory and carrier guidelines. The role also involves educating customers on insurance products, identifying opportunities for additional coverage, and consistently delivering professional, empathetic service.
Qualifications

• Demonstrated ability in customer-facing roles, including Customer Service Representatives and Customer Service functions.
• Experience providing responsive Customer Support and maintaining strong Customer Satisfaction.
• Skills in enhancing Customer Experience through clear communication, problem-solving, and follow-through.
• Active Property & Casualty insurance license in the applicable state (or ability to obtain within a defined timeframe).
• Strong oral and written communication skills, with attention to detail and accuracy.
• Proficiency with office software and agency management systems; ability to learn new tools quickly.
• Capacity to work on-site in Fenton, MO, manage multiple priorities, and contribute to a collaborative team environment.
• Previous experience in an insurance agency or financial services setting is preferred