Outbound Contact Representative

Job Description

Job Description

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Join a Team That Feels Like Family!

Do you love talking to people, building connections, and making every day a little brighter? If you’re looking for a role where you can grow, earn big, and have fun doing it, One Hour Heating & Air Conditioning/Benjamin Franklin Plumbing/On Time Electrical wants you on our team!

Why You’ll Love It Here:

Hourly Pay + Commission + Bonuses
Your effort = your earnings. Simple as that.

Consistent Hours, Real Work-Life Balance
Steady, year-round work. Evenings and Sundays? Yours to enjoy.

Supportive, Team-First Culture
We celebrate wins, lift each other up, and never leave anyone hanging.

Local & Trusted Brand
Be proud to represent a company customers actually know — and love.

Career Growth That’s Real
Paid training, ongoing learning, and room to grow your career.

What You'll Do
As an Outbound Representative you'll serve as a key connection between our company and our customers. You'll build relationships, provide valuable information, and help homeowners stay comfortable year-round.

Your Responsibilities

• Proactively connect with current and past customers regarding maintenance memberships, service opportunities, and special promotions
• Schedule appointments and ensure customers receive outstanding service
• Maintain accurate customer records and notes
• Follow up with customers to strengthen relationships and increase customer retention

Who You Are

• Outgoing, positive, and confident when connecting with people—whether on the phone or in person
• A strong communicator who enjoys building relationships and earning trust
• Resilient and motivated—you don't get discouraged by a "no" and see objections as opportunities to educate and help
• Someone who enjoys a challenge and takes pride in finding solutions that benefit customers
• Goal-oriented with a competitive spirit and a desire to succeed
• A team player who brings positive energy and contributes to a winning culture
• Self-motivated, dependable, and eager to grow professionally

What You’ll Need:

• Monday–Friday availability (some Saturdays)
• 2+ years in customer service, call center, or related work
• Computer proficiency (Word, Excel, working quickly through different programs, and dexterity of doing it all while working with our customers)
• Valid driver’s license + clean record, reliable transportation
• Able to pass a background check and drug screening

Perks & Benefits:

• Ongoing career development
• Internal growth opportunities
• Medical, Dental, Vision, and more
• Short & Long-Term Disability
• 401(k) with company match
• Paid vacation + holidays
• Referral bonuses
• Discounts on company services

Why You’ll Be Proud to Work Here:
At One Hour Heating & Air Conditioning, we’re all about integrity, teamwork, and growth. We work hard, laugh often, and genuinely care about each other — and our customers.

If you want a career that pays well, feels good, and helps you grow, this is the place. Apply today and see why so many people love being part of the One Hour family.