Technology Support Analyst - Journey

Overview Posting Information — Department: Arts and Sci Information Svcs-301000; Career Area: Information Technology; Internal only recruitment: No; Posting Open Date: 05/27/2026; Application Deadline: 06/10/2026; Position Type: Permanent Staff (SHRA); Position Title: Technology Support Analyst - Journey; Salary Grade Equivalent: DT07 / IT03; Working Title: Testing Center Coordinator; Position Number: 20063350; Vacancy ID: P021062; Hours per week: 40; Work Schedule: Monday-Friday 8am-5pm; Work Location: CHAPEL HILL, NC; Position Location: North Carolina, US; Hiring Range: $70,962 - $72,000; Pay Band Information: To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet. The University uses a comprehensive benefits package for full-time employees, including paid leave and health, life and retirement plans. Specific details are provided by the University of North Carolina at Chapel Hill. Position Summary The Undergraduate Testing Center Coordinator is a technically focused position responsible for the operation, maintenance, and continuous improvement of the College of Arts and Sciences Undergraduate Testing Center and associated computer lab environments. This role ensures secure, reliable, and well-supported computing and testing spaces for undergraduate students, with emphasis on exam security, academic integrity, and technology reliability. The coordinator manages lab and testing center technology, schedules and trains staff, maintains hardware and software environments, administers scheduling and booking systems, and provides data-driven insights to support planning and decision-making. This position requires advanced attention to detail, strong technical troubleshooting skills, and the ability to support high-stakes, time-sensitive testing environments. In addition to these technical and administrative duties, the coordinator must put service first in their interactions with instructors and students by maintaining channels of communication, facilitating easy booking, and managing a fluctuating semester-based schedule. The coordinator must prepare for student staff turnover as workers graduate or have schedule changes. Minimum Education and Experience Requirements Associates degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position’s role; or Bachelor’s degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role; or Bachelor’s degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. Journey level: one additional year of experience; Advanced level: two additional years of experience. Management Preferences Excellent communication and technology skills to understand faculty, staff, and student academic technology needs, develop appropriate responses, communicate next steps, and marshal resources to implement solutions. Experience managing, training, and scheduling staff. Experience with MS Office and connecting external applications such as Qualtrics to Excel, and linking data across Excel spreadsheets. Familiarity with instructional pedagogies and tools in higher education. Experience in active learning and assessment spaces such as testing centers, teaching labs, academic research and pedagogy, training, documentation, and formal presentations. Special Notes Required Licenses/Certifications: Not specified. Special Physical/Mental Requirements: Not specified. Campus Security Authority Responsibilities: Not Applicable. Position/Schedule Requirements Schedule reflects the requirements of the role and may include scheduling changes based on semester timing. Special Instructions Quick Link: Contact Information Office of Human Resources contact: If you experience problems accessing the system or have questions about the application process, please contact the Office of Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io. The Office of Human Resources cannot provide specific updates regarding position or application status. Equal Opportunity Employer Statement The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. Qualified applicants including protected veterans and individuals with disabilities are encouraged to apply. #J-18808-Ljbffr The University of North Carolina at Chapel Hill