Operations Supervisor

Operations SupervisorZum is revolutionizing mass mobility with its Connected Mobility Experience (Zm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zm CMX. Recognized globally for its innovative approach and operational execution, Zm has been named to Fast Company's World's Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times' Fastest Growing Companies lists. Zm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.We're seeking an experienced Operations Supervisor to support daily transportation operations at our Yonkers, NY location. Reporting directly to the Location Manager, you'll oversee front-line supervisory teams, ensure operational excellence, and drive performance across all key operational areas. This role is critical to maintaining service quality, team development, and customer satisfaction while supporting the location's strategic goals and growth initiatives.You're a hands-on leader who thrives in the controlled chaos of daily operations. You know how to balance competing priorities without losing sight of safety, service quality, and team morale. You're a problem-solver who takes ownership and finds solutions rather than excuses. You build trust with your team through consistency, fairness, and genuine investment in their success. You're comfortable working in the field, whether coaching a supervisor through a tough conversation, troubleshooting a route issue, or jumping in to support operations when needed. You communicate clearly up, down, and across the organization, keeping everyone informed and aligned. You understand that operational excellence comes from empowering your team rather than micromanaging them, and you take pride in seeing your people grow and succeed.Operational Excellence & Performance ManagementOversee day-to-day transportation operations, including scheduling, staffing, route assignments, and field trip/charter coordinationMonitor and analyze operational KPIs using Zum's IT infrastructure, implementing corrective actions to exceed performance targetsPartner with the Location Manager to maintain operational readiness, respond to real-time challenges, and ensure facilities are organized, safe, and efficiently operatedCollaborate with the Maintenance Manager to ensure fleet readiness and regulatory compliance while supporting budget management through monitoring of labor costs and operational expensesTeam Leadership & DevelopmentDirectly supervise and coach the staff, providing guidance, feedback, and professional developmentCollaborate with the HR, Recruiting, and Safety teams to execute hiring plans, maintain adequate staffing levels, and investigate and resolve employee concernsBuild a culture of accountability, ownership, and continuous improvement by conducting regular one-on-ones, performance reviews, and development planning with direct reportsIdentify and develop high-potential team members for advancement opportunitiesSafety, Compliance & Customer ServiceChampion a behavioral safety culture that prioritizes the well-being of employees, students, and the community while ensuring compliance with all state, federal, DOT regulations, company policies, and customer contract requirementsReview incident reports, oversee accident/incident reporting procedures, and maintain accurate documentationMaintain strong relationships with internal and external customers, ensuring service expectations are consistently met or exceededRespond promptly to customer inquiries, service issues, and operational concerns with professionalism and urgency while acting as an escalation point for problem resolutionBasic Qualifications2+ years of experience maintaining client relationships and managing accounts in an operational setting2+ years of supervisory or people-leadership experience managing teams of 25+ employees in fast-paced, time-sensitive operational settings (e.g., transportation, field services, logistics, hospitality, or similar industries)2+ years of experience managing day-to-day operations in complex, time-sensitive environments such as transportation, field services, logistics, hospitality, or similar industriesPreferredBachelor's degree in Business Analytics, Business Management, Operations Management, or related field, or 4+ years of equivalent professional experience in operations leadershipExperience in a unionized environment and familiarity with collective bargaining agreements (CBAs)Experience in K-12 transportation or working with school district customersProficiency with transportation management systems, fleet management software, or operational IT platforms, and Microsoft or G Suite applications (Sheets, Docs, Slides, etc.)Exceptional organizational skills with the ability to effectively manage concurrent priorities and deadlinesDemonstrated track record of developing direct reports and building high-performing supervisory teamsStrong communication and interpersonal skills with the ability to influence and collaborate across all levels of the organizationThe targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonus, equity, or commissions.If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more.