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Temporary Call Center Agent- Medicare Sales Support

$19 per hour

UPMC

Customer Service Representative

Do you take pride in delivering high-quality customer service and creating positive first impressions? If you enjoy helping others, answering questions, and guiding people toward the right solutions, this opportunity could be a great fit for you.

As part of our team, you'll work from the comfort of your home while serving as a trusted first point of contact for individuals exploring UPMC For Life Medicare Advantage plans. Every conversation you have has the potential to make a meaningful impact.

What You'll Do

In this role, you will:

  • Be the friendly voice that answers inbound calls and helps prospective members navigate their options
  • Educate callers about UPMC For Life and guide them toward the right resources
  • Support our Sales team by conducting outbound outreach (no cold calling) to prospective members
  • Assist individuals with enrolling in plansright over the phone
  • Accurately document interactions and manage lead information in our CRM system
  • Contribute to additional data entry and support projects
What Your Schedule Looks Like
  • Variable 8-hour shifts between 8:00 AM 8:00 PM
  • Includes evenings and weekends as needed
Why This Opportunity Stands Out
  • 100% remote
  • Competitive pay at $19/hour
  • Temporary role (up to 6 months)
  • A great way to get your foot in the door with a respected healthcare organization
What You Bring
  • A passion for helping others and delivering excellent customer service
  • Strong communication skills and comfort speaking on the phone throughout the day
  • Ability to learn and explain Medicare and Special Needs Plan information
  • Comfort navigating multiple systems while multitasking (listening, typing, researching)
  • Attention to detail when documenting information
Work-From-Home Requirements

To ensure you can successfully perform in this role, you'll need:

  • Internet speeds of 20 Mbps download / 5 Mbps upload or greater
  • Under 50ms ping and under 10ms jitter
  • Please note: Satellite, hotspot/cellular, or DSL services are not supported

Ready to Get Started?

Apply today and take the first step toward a rewarding opportunity!

  • High School graduate or equivalent preferred
  • Proficiency in typing, Windows Systems, and MS Office products
  • PA Accident and Health insurance is a plus
  • Ability to make independent decisions
  • Minimum 6 months of direct customer service experience; call center, specifically retail and food service industry experience, preferred
  • Basic analytical skills necessary to evaluate customer needs.
  • Exemplary Customer service skills and professionalism in adherence to UPMC-based values.
  • Knowledge of Medicare or Insurance Terminology is a plus
  • Act 34 Criminal Clearance or Act 34 Criminal Clearance with Renewal
Vacancy posted 4 days ago
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