Shift Lead

Shift LeadShift Leads will wear many hats in order to deliver a gold standard experience to all customers. All Shift Leads are expected to become cross-trained in all three areas of the business: Service, Production and Maintenance/Sanitation as a Team Member prior to being considered for a Shift Lead position. Our goal is to develop Shift Leads who can oversee the productivity of Team Members on every shift they work. Shift Leads are operational experts, who can teach and coach new Team Members while being a role model for providing a gold standard experience to our customers.ESSENTIAL FUNCTIONS OF THE SHIFT LEAD POSITION:Lift and carry, push or pull heavy objects up to 40 poundsKneel, bend, twist or stoopAscend or descend stairsReach and grasp objects (including above head and below waistline)Excellent verbal & written communication (can answer a telephone, operate a tablet & computer)Cleaning tables, floors, equipment and other areas of the Restaurant (sweep, mop, restrooms, etc.)Follow proper safety procedures when handling and/or preparing foodAbility to multitaskWork on their feet for several hours at a timeAvailable to work weekends (Friday, Saturday, Sunday) and holidaysAvailabilities need to meet the needs of the businessADDITIONAL REQUIREMENTS:Provide all Customers with quick and friendly serviceWork together as a team, delegating to Team Members to complete tasks and assignments to ensure continuity of serviceWork under pressure and at a fast paceTake initiativeComply with all Company policiesThe ability to report to work at the prescribed time for each scheduled shift and to fulfill the job requirements for the duration of the shift or until relieved of all duties by a direct next LeadThe ability to interact productively with co-workersThe ability to understand and follow posted work rules and proceduresThe ability to receive constructive criticism in a professional mannerTo perform all work-related tasks as assigned by your Assistant Lead and aboveROLES AND RESPONSIBILITIES:Being punctual and following attendance policyActively trains Team Members & cross trains oftenPosition and adjust as conditions change with DSPT'sComplete Daily Food Safety checklist and Procedures & PoliciesCompletes and leverages Shift Lead Squadle table to complete:Travel Paths every 30 Minutes on SquadleConducts Pre-Shift Checklists on SquadleFollow Shift Reminders to wash hands, change towel buckets,Sets Targets every shift that meet company expectationsAddress customer complaints promptly and use Customer Recovery when appropriateTroubleshoot Tech & Equipment issues as conditions ariseDigital Ambassador that helps assist customers when using mobile ordering, McDelivery, & KiosksDrives Customer insight via VOICE survey responsesTrains Team Members and help drive new products roll outsConsistently coaches safety procedures & reports any customers & employees incidentsSupports the restaurant's profitability goals, examples include:Labor hour goals are achieved.Verifying time punches are accurateEnsure all breaks are given to comply with California Law with no exceptionsFood Cost procedures are coached consistentlySubmit and Verify Truck Deliveries, Waste, and InventoryVerifying employee meal policy is adhered toMaintains quality control by providing golden standard productsCash handling procedures are executed dailyEnsures planned maintenance & daily maintenance tasks are being completedBENEFITS:Starting at $22 an hour.Free meals per shift are providedEligible to earn up to 40 hours in Sick Pay a year, after 90 days workedEligible to earn up to 40 hours in Vacation Pay a year, after 1 year worked.National Employee Discount via McDonalds App 30% at all participating McDonaldsFree uniforms (shirts, nametags, & apron) request as neededTuition Assistance up to $3,000 yearly/or English Under the Arches eligible ifMcDPerks Discounts Rewards ProgramThis job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the jobWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s). This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald's USA.?This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant.?However, this franchisee is a separate company and a separate employer from McDonald's USA.?Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA.?Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees.?McDonald's USA has no control over employment matters at the restaurant.?McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.