Billing Manager

Position Summary

The Billing Manager is responsible for overseeing the organization's billing operations, ensuring timely and accurate invoicing, revenue capture, and customer account management. This role leads a team of billing professionals, drives process improvements, and partners closely with finance, operations, and customer-facing teams to support business objectives. The ideal candidate will have prior experience working in a shared services environment with responsibility for managing high-volume billing processes across multiple entities, business units, or locations.

Key Responsibilities

• Manage all aspects of the billing function, including invoice generation, billing accuracy, and issue resolution.
• Lead, develop, and mentor a team of billing professionals to ensure productivity and service excellence.
• Establish and monitor key performance indicators (KPIs) related to billing accuracy, cycle times, collections support, and customer service.
• Ensure compliance with company policies, client contracts, and accounting standards.
• Partner with Accounts Receivable, Finance, Operations, and Sales teams to resolve billing discrepancies and improve processes.
• Develop and implement process improvements, automation initiatives, and internal controls to increase efficiency and reduce risk.
• Review and analyze billing trends, revenue data, and operational metrics to provide actionable recommendations.
• Support month-end and year-end close activities related to billing and revenue recognition.
• Manage escalated customer billing inquiries and ensure timely resolution.
• Maintain accurate billing records and reporting documentation.

Qualifications

• Bachelor's degree in accounting, Finance, Business Administration, or related field preferred.
• 5+ years of progressive billing experience, including leadership or management responsibilities.
• Required experience managing billing operations within a shared services environment.
• Experience overseeing high-volume transactions across multiple entities, locations, or business units.
• Strong understanding of billing processes, revenue recognition principles, and financial controls.
• Advanced proficiency with ERP and billing systems.
• Strong analytical, problem-solving, and communication skills.
• Proven ability to lead teams, drive process improvements, and manage competing priorities in a fast-paced environment.

Preferred Experience

• Shared services center leadership experience.
• Experience with ERP platforms such as SAP, Oracle, NetSuite, Microsoft Dynamics, or similar systems.
• Background in process automation, workflow optimization, or system implementations.
• Experience managing billing operations for a multi-location or multi-entity organization.

Key Competencies

• Leadership and team development
• Billing operations management
• Shared services expertise
• Process improvement
• Financial analysis and reporting
• Customer service and issue resolution
• Cross-functional collaboration
• Attention to detail and accuracy

Target Profile: A hands-on billing leader with shared services experience who can manage a high-volume billing function, improve processes, develop staff, and ensure accurate and timely invoicing across the organization.