Field Sales Representative

Field Sales Representative

$17.40 to $18.00 per hour + Performance Bonus | Full-Time | Irvine, CA (Southern California Territory: Orange County & Surrounding Areas)

Join a Team That Supports Healthcare Excellence

USOC Medical is seeking a motivated and relationship-driven Field Sales Representative to serve our Southern California territory from our Irvine headquarters, including Orange County and surrounding communities. This role is ideal for someone who enjoys building relationships, meeting customers face-to-face, and helping healthcare providers find reliable medical equipment repair solutions.

This is a customer-facing sales role where success is measured by relationship development, customer satisfaction, and business growth. If you enjoy being on the road, working independently, and uncovering new opportunities while supporting existing customers, we'd love to meet you.

About USOC Medical

At USOC Medical, our mission is to enhance healthcare by delivering exceptional medical equipment services that prioritize quality, reliability, and innovation. We are committed to building long-term partnerships with healthcare providers through trust, integrity, and an unwavering dedication to excellence.

Our team helps hospitals, surgery centers, and healthcare facilities maximize the performance and lifespan of their medical equipment through expert repair services, customized solutions, and responsive customer support. Every employee plays an important role in helping healthcare providers deliver exceptional patient care.

Our Core Values

• Customer Focus: We strive to deliver exceptional service and build lasting relationships with our customers.
• Quality & Reliability: We are committed to accuracy, consistency, and excellence in everything we do.
• Innovation: We continuously seek better solutions that improve performance and efficiency.
• Integrity: We act with honesty, accountability, and professionalism.
• Teamwork: We collaborate across departments to achieve shared success and support one another.

Position Summary

We are looking for a highly motivated professional who enjoys building relationships, providing exceptional customer service, and identifying opportunities to grow existing and new business. Based out of our Irvine location, this role is responsible for managing customer relationships throughout the Southern California territory by visiting hospitals and healthcare facilities, coordinating medical equipment pickups for repair, and promoting USOC Medical's repair services.

Success in this position requires excellent communication skills, strong time management, and the ability to work independently while maintaining a consistent schedule of customer visits. Representatives are expected to build long-term partnerships, identify customer needs, and meet monthly performance goals.

Key Responsibilities

• Travel throughout the Southern California territory, including Orange County and surrounding areas, to visit hospitals and healthcare facilities.
• Pick up medical equipment requiring repair and coordinate transportation back to our Irvine repair center.
• Build and maintain strong relationships with existing customers while developing new business opportunities.
• Meet with prospective customers to introduce USOC Medical's repair services and capabilities.
• Assess customer needs and recommend appropriate repair solutions.
• Gather customer feedback and identify additional service opportunities.
• Provide customers with repair status updates and ensure exceptional service throughout the repair process.
• Meet or exceed monthly sales and customer engagement goals.
• Maintain accurate customer records and activity within company systems.
• Collaborate with Customer Service and Operations to deliver an outstanding customer experience.
• Follow ISO 9001 and company quality system requirements.
• Perform additional duties as assigned.

What Makes Someone Successful in This Role

• Enjoys building relationships through face-to-face customer interactions.
• Self-motivated and comfortable working independently in the field.
• Excellent communicator with strong customer service skills.
• Organized with exceptional time-management and follow-up abilities.
• Proactively identifies customer needs and business opportunities.
• Enjoys traveling throughout an assigned territory.
• Driven to exceed performance goals while delivering outstanding customer service.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of customer service, outside sales, account management, or related experience.
• Business-to-business (B2B) sales experience preferred.
• Medical device or healthcare industry experience is a plus.
• Strong communication, relationship-building, and problem-solving skills.
• Intermediate Microsoft Excel and computer proficiency.
• Excellent organizational and time-management skills.
• Ability to work independently while contributing to a collaborative team environment.
• Proficient English communication skills required.
• Valid driver's license with a clean driving record.
• Ability to lift and carry up to 20 pounds.

Compensation

• $17.40 to $18.00 per hour
• Performance-based bonus opportunities
• Mileage reimbursement for business travel

Working Conditions & Physical Requirements

• Approximately 80% travel throughout the Southern California territory.
• Frequent driving and customer visits during the workday.
• Combination of hospital, customer, warehouse, and office environments.
• Frequent walking, standing, and driving.
• Ability to lift and carry up to 20 lbs.
• Frequent computer and mobile device use for customer communication and documentation.
• Must follow all company safety procedures and quality standards.

What We Offer

• Competitive compensation with performance bonus opportunities
• Mileage reimbursement
• Medical, dental, and vision benefits
• Paid time off and company holidays
• Consistent full-time schedule (Monday to Friday)
• Supportive, team-oriented work environment
• Professional development and career growth opportunities
• Meaningful work supporting healthcare providers and patient care