Lead Accounts Receivable Disputes Associate

Delivery Senior Consultant

Bring your experience in accounts receivable disputes and deduction resolution to Deloitte's Center Talent Model. As a Delivery Senior Consultant within Maintenance Solutions, you will support dispute resolution activities, help improve cash recovery outcomes, and contribute to process improvements that strengthen finance operations. This role offers the opportunity to work in a collaborative delivery environment with limited travel and a focus on operational excellence.

Work you'll do:

• Support dispute resolution activities, analyze deduction trends, and help improve accounts receivable performance.
• Lead a team of disputes professionals; manage workload distribution, capacity planning, coaching, and performance feedback to achieve operational targets.
• Establish and run quality checks to ensure control compliance and audit readiness.
• Resolve complex and sensitive escalations; make recommendations that balance customer outcomes with financial and policy compliance.
• Own service level agreements and operational KPIs to analyze variances and execute corrective actions.
• Drive standardization, best practices, and continuous improvement initiatives to reduce dispute inflow, improve recoveries, and shorten resolution times.
• Build and maintain onboarding, training, and knowledge materials; develop team capability in investigation, negotiation, and documentation discipline.
• Coach analysts/consultants on investigation methods, documentation standards, prioritization, and customer communications.

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team.
• Effective written and verbal communication skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Ability to lead projects or workstreams.
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines.
• Ability to provide clear guidance to others.

The Enterprise Performance Portfolio helps clients improve the value they realize from investments in finance, supply chain, and information technology operations. By connecting strategy, process design, technology enablement, and operate services, the team helps organizations address complex business challenges and improve day-to-day performance.

Qualifications required:

• Bachelor's degree or equivalent experience.
• 5+ years of experience in accounts receivable, dispute management, deduction management, or financial analysis.
• Strong proficiency using an enterprise resource planning system, such as SAP, Oracle, or NetSuite.
• Advanced skills in Microsoft Excel for analysis, tracking, and reporting.
• Advanced understanding of finance processes, controls, policies, and how upstream issues (billing, pricing, delivery, master data) create disputes.
• Proven ability to lead, coach, and manage team performance, including QA, workload balancing, and development planning.
• Ability to work in or relocate to the Lake Mary, Florida area.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
• Candidates must be at least 18 years of age at the time of employment.

Preferred:

• Experience investigating customer deductions, short payments, pricing discrepancies, or shipping errors.
• Experience compiling documentation to support credit approval or deduction denial.
• Experience working with cross-functional teams such as Sales, Customer Service, Collections, or process teams.
• Experience identifying dispute trends and root causes through reporting or data analysis.
• Experience supporting process improvement initiatives in finance or order-to-cash operations.

Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at View email address on click.appcast.io.

Our people and culture:

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development:

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Requisition code: 353560 Job ID 353560