Telluride Sports Assistant Store Manager

Assistant Store Manager

Assistant Store Manager is responsible for supporting the Store Manager in the daily business operations of retail/rental locations. Assist in supervising, mentoring and training a staff of 5-14 employees on providing exceptional service to our guests. Assistant Store Manager supports the Store Manager on the day-to-day functions of all store operations.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Act as Manager-on-duty in the absences of a Store Manager

Maintains Standard Operating Procedures for managed location

Creative a positive team environment

Proficient in POS operations including opening/closing procedures and reporting.

Support and lead daily operations, monitoring performance and budget including scheduling and payroll

Maintain administrative responsibilities including training, staffing, budgeting and reporting

Maintain daily store records for performance, sales metrics, inventory control and equipment rentals (if applicable)

Support in the training of employees in POS system operation, product knowledge, guest service, sales techniques and loss prevention policies and procedures

Provide excellent customer service, answer customer complaints or inquiries

Monitor team performance and behavior to provide meaningful feedback and direction, providing recognition or correction action if necessary

Maintain store visual merchandising standards and conditions

Maintain up-to-date product knowledge for staff

Support in management of retail/rental inventory to prevent shrink

Support in preparation of store retail and rental inventories

Address staff needs and complaints

Support and participate with leadership forums providing feedback and input on store performance, training, and continuous improvement opportunities.

Willingness to support other departments in the Retail/Rental division.

Know and enforce safety initiatives consistent with company guidelines.

Supports Telluride Ski & Golf sustainability initiatives.

Adheres to Telluride Ski & Golf policies and procedures.

Promote, support and understand all activities and events occurring on or off mountain

Communicate companywide messages and new information to staff

Perform related tasks or special projects as assigned, including specialty areas like merchandising and rentals

Shoulder Season Essential Duties and Responsibilities:

Support the rotation of the store per season

Support other Telluride Sports rental shops in their seasonal transitions

Support other departments in the Retail/Rental division

Supervisory Responsibilities:

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include supervising, mentoring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing staff complaints and resolving problems. Assists and communicates weekly staff schedules.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee is returning to retail sales within the company or has at least two-year previous experience in sales or retail.

Education and/or Experience:

Bachelor degree in related field of business, fashion, retail management; or four years minimum of retail management experience.

Language Skills:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Retail Point of Sale Systems, proficient in using Microsoft Outlook, Excel, Word and PowerPoint, internet search engines, basic accounting, and Adobe.

Other Qualifications:

Must possess excellent time management skills and the ability to work independently as well as basic computer knowledge:

Strong communication and problem-solving skills.

Previous experience managing or supervising employees required

Previous experience in resort, rental and retail preferred

Knowledge of snow-sport product and rental equipment preferred

Experience in recreation or winter sports industry preferred

Ability to worked unsupervised

Customer service and sales experience required

Attention to detail

Safety conscious

Must be able to identify areas that may need improvement and have initiative to seek solutions.

Maintain good relationships with internal staff, other store management and personnel and corporate office personnel

Ability to work in a fast-paced retail and rental environment, multitask and manage multiple customers

Ability to work a flexible schedule including nights, holidays, weekends and overtime.

Expected pay range begins $22.50 to $27.00 hourly Individual compensation dependent on experience and variety of factors.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with team lifting. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Work Environment:

The work environment characteristics described here are representative of those any employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is infrequently exposed to outside weather conditions.

Starting wage $22.50-$27.00 per hour.

Job Benefits:

Free Ski Pass for employees

Discounted pass for full-time employees' dependents

Ski and Snowboard School Discounts / Children's Ski School Discount

Food and Beverage Discounts for employees

Lodging discount for employee friends and family (restrictions apply)

PLEASE NOTE: THERE IS LIMITED HOUSING AVAILABLE FOR THIS POSITION