Head Teller

Job Description

Job Description

BASIC PURPOSE OF POSITION:

To supervise branch teller staff and oversee vault operations.

DUTIES OF POSITION:

• Responsible for daily supervision of teller staff.
• Monitoring teller staff’s daily performance for sales and customer service.
• Verify accuracy, quality and quantity of work of teller staff.
• Responsible for vault.
• Respond to emails and reports appropriately and in a timely fashion.
• Train teller staff on all products and policies and procedures.
• Assist local branch management with annual employee reviews.
• Perform at a high level of sales, consultative selling, cross selling, and motivate other employees to do the same.
• Address questions from customers via phone, email, etc.
• Assist with other retail departmental duties, as needed.

EDUCATION/ EXPERIENCE/ SKILLS:

• College degree preferred, but not required.
• Knowledge of teller functions, customer service skills, money handling experience, or equivalent work experience.
• Outstanding interpersonal and communications skills.
• Personal characteristics:
  • Results-oriented.
  • Challenge-driven.
  • Problem-solver.
  • Proactive.
  • Self-directed.
  • Team contributor.
  • Sound judgment.
  • Attentive to detail
• Strong time-management and organization skills.
• Proficient PC and technical skills necessary to perform related job duties.
• Ability to interact professionally with customers and other team members.
• Ability to successfully multi-task.

BankFirst is an EO employer- M/F/Veteran/Disability