IT Support Technician

Job Description

Job Description

IT Support TechnicianMount Mercy University is seeking a customer-focused IT Support Technician to provide frontline technology support for faculty, staff, and students. This role serves as the first point of contact for technical issues and helps maintain a positive technology experience across campus.Key ResponsibilitiesProvide Tier 1 support for computers, printers, classroom technology, and software.Troubleshoot hardware, software, account access, and password issues.Document and manage requests through the IT ticketing system.Escalate complex issues to appropriate IT staff.Assist with setup, maintenance, and support of university technology.Deliver support in person, by phone, and remotely.Collaborate with IT team members and contribute to process improvements.Work occasional evenings and weekends as needed.QualificationsAssociate degree or 2+ years of related IT support experience.Strong customer service and communication skills.Experience supporting Windows and macOS environments.Familiarity with Microsoft 365 and common desktop technologies.Ability to troubleshoot technical issues and manage multiple priorities.PreferredAssociate degree in Computer Science or related field.Dell certification or similar technical certifications.Experience with remote support tools, AV/classroom technology, and account management systems.BenefitsCompetitive salary and comprehensive benefits package including health, dental, and vision insuranceRetirement savings plan with employer matchTuition remission benefitsPaid time off and holidaysOpportunities for professional development and trainingA supportive and collaborative work environmentAccess to campus amenities, cultural events, and recreational facilitiesWhy Join Us?St. Ambrose University and its affiliate campuses, including Mount Mercy University in Cedar Rapids, Iowa, are an inclusive, Catholic, and diocesan community of learners. Together, we empower all members of our community to act courageously, to seek wisdom through faith and reason, to work for justice and mercy, and to lead lives of service. St. Ambrose University and its affiliated institutions within its Catholic higher education network are equal opportunity employers.How to Apply:Interested individuals should apply online at by submitting a letter of application, resume, and contact information for three professional references. Applications will be reviewed on a rolling basis until the position is filled. #HEJ