Castle Rock Water - Meter Services Technician I-III

Job Posting

This posting will remain open continuously until filled.

Salary Range: $27.06/HR - $45.03/HR, DOQ/E

The Town of Castle Rock's future and the quality of that depend on the choices we make today. Do you want to be part of a team that make decisions that work now while preserving and protecting Castle Rock's identity and quality of life for the future? We value teamwork, cooperation, and quality communication. We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome all that share those values to apply.

Working for the Town of Castle Rock includes:

• The opportunity to make a difference in our community
• Career Advancement Programs
• Employee well-being program
• Competitive total compensation with an excellent benefits package
• Free membership to the MAC or Recreation Center
• Public Service Student Loan Forgiveness eligible employer

About Castle Rock Water: You can't live without water, and Castle Rock Water can't function without great employees. We're on the lookout for talented individuals who are seeking a place to be valued and make a difference. Castle Rock Water provides drinking water, sanitary sewer, and storm drainage systems for the Town of Castle Rock's more than 80,000 residents and businesses. The Town is one of the fastest-growing and most sought-after communities in Colorado and it's consistently ranked among the best and safest places to live in the State. Castle Rock Water is a national leader in the water industry, recently expanding its infrastructure to accommodate reuse water, implementing progressive conservation measures and implementing legacy stormwater projects. Whether managing water treatment at the award-winning plant, maintaining the $730 million in infrastructure, or ensuring and protecting long-term water, Castle Rock Water has many opportunities available to learn and grow with the organization.

This position is also eligible to receive:

• Paid CDL Training
• Paid CCWP Training & Bonus Pay for obtaining CCWP Licenses
• Generous Double Time Pay for Emergency On-Call Response

Essential Duties & Responsibilities:

• Responsible for collecting accurate meter reads on assigned routes via mobile and hand-held devices utilizing current technologies. Ensures data is captured and transferred to the Water billing team in a timely and accurate manner.
• Responsible for obtaining skipped meter reads. Performs basic maintenance and repairs on meters and meter transceiver units (MXU) to avoid future skipped reads. Completes customer service work orders related to malfunctions on water meters with home or property owners.
• Responds to customer service work orders, conducts routine pressure tests at various points of water system infrastructure. Performs basic flow detections and basic Chlorine testing and documents findings and reports information to the Meter Services Specialist who will then report it to the Meter Services Supervisor if further action is needed.
• Captures final billing reads for Water Billing Team for transfer of water service.
• Responsible for disconnects and reconnects of water service due to customer delinquencies and non-payment or due to property inspections and private plumbing issues at customer request.
• Explains readings to customers and responds to routine customer complaints and questions about water service disconnects and reconnects.
• Responsible for the installation, inspection, maintenance and replacement of residential meters, registers, meter transceiver units, curb stop boxes and meter pits to ensure accuracy and integrity of metering infrastructure related to water service for residential customers.
• Conducts routine inspections and re-inspections for residential meter sets as part of the certificate of occupancy process. Reports variances to the Meter Services Specialist and if needed for review by the Meter Services Supervisor.
• Participates in the Department on-call rotation consisting of on-call duties for one (1) week out of every five (5) with a maximum response time of one (1) hour.
• Participates in the Town's snow removal rotation program. Will have scheduled on-call responsibilities through the winter months to remove snow using a 4-wheel drive pickup. Snow removal shifts are typically 12 hours in duration.
• Performs other duties as assigned or required.

Minimum Qualifications:

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Meter Services Technician I: Generally, a High School graduate supplemented by one (1) year of related work experience in water meter infrastructure, public utilities, plumbing, irrigation or locating is preferred; or any equivalent combination. A Valid Colorado Driver's License is required. A valid Colorado Class A CDL driver's license with Tank Vehicle endorsement is required, or ability to attain within 6 months. Meter Services Technician II: Generally, a High School diploma or GED supplemented by two (2) years related work experience at Castle Rock Water or a combination of at least three (3) years' related work experience in meter infrastructure, public utilities, plumbing, irrigation, or locating; or any equivalent combination. American Backflow Prevention Association (ABPA) or International Association of Plumbing and Mechanical Officials (ASSE) Backflow Tester Certification required. Class 1 Distribution Certification required. Trench Safety Certification and Forklift Certification required. Valid Colorado Class A CDL driver's license with Tank Vehicle endorsement required. Meter Services Technician III: Generally, a High School graduate or G.E.D. required. College level coursework in construction, engineering, physical or biological sciences, or a related field preferred. At least four (4) years' related work experience at Castle Rock Water or six (6) years' related work experience in water meter infrastructure, public utilities, plumbing, or irrigation; or any equivalent combination. American Backflow Prevention Association (ABPA) or International Association of Plumbing and Mechanical Officials (ASSE) Backflow Tester Certification required. Class 2 Distribution Certification required. Collection 1 or Water D Certification required. Trench Safety Certification and Forklift Certification required. Valid Colorado Class A CDL driver's license with Tank Vehicle endorsement.

Must be able to work the first three days of every month including holidays and/or weekends consistent with Castle Rock Water billing cycles if needed to cover as backup for Meter Technicians or Meter Services Supervisor.

Knowledge, Skills, and Abilities:

• Ability to draw conclusions, make sound judgments and offer recommendations based on a combination of facts, data, experience and observations.
• Sound working knowledge of tools, methods, techniques and materials used in the installation and maintenance of water meter infrastructure. Includes, but not limited to meter pits/vaults, curb stops and all common types of meters and meter transceiver units.
• Ability to establish and maintain effective working relationships
• Ability to safely occupy confined spaces for maintenance, installation, inspection and repair on water meter infrastructure.
• Ability to adhere to and implement departmental and Town codes, policies and guidelines, standard operating procedures and supervisory directives.
• Working knowledge of the Microsoft Office applications such as Outlook, Word and Excel.
• Ability to independently prioritize multiple tasks while still accurately completing service work orders under tight deadlines.
• Ability to apply basic mathematical skills used in everyday calculations.
• Ability to apply safe driving practices and principles when operating equipment and vehicles.
• Ability to use and interpret basic maps.
• Ability to identify occupational hazards including confined spaces or other potentially hazardous situations and know the proper procedures to address the situation.
• Ability to communicate clearly and concisely with internal and external customers verbally and in writing, both in person and via the telephone.
• Ability to work both independently and in a team setting.
• Ability to operate mobile data collection devices and electronically transfer data to the core billing system.
• Ability to work the 1 2 and 3rd of each month, regardless of whether those days fall on a weekend or holiday. This is when meter reading occurs.
• Ability to work an on-call schedule consisting of one week out of every five weeks with a maximum response time of one hour.
• Ability to participate in the Town's snow removal rotation program through the winter months to remove snow using a 4-wheel drive pickup. Snow removal shifts are typically 12 hours in duration.

Physical Demands:

• Moderate to heavy physical work to include lifting, carrying, pushing and/or pulling of objects and materials of 50 - 100 pounds
• Frequent performance of activities requiring a full range of body movement including climbing, balancing, stooping, kneeling/bending, crouching, crawling, and/or twisting
• Frequent hand/eye coordination to operate tools and electrical equipment as well as for driving equipment and vehicles
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